SPA MANAGER

HEALING SPACE PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Healing Space Pte. Ltd. in Singapore is seeking an experienced Spa Operations Manager to oversee daily spa activities, ensure service excellence, and maintain safety standards.

You will lead staff, manage budgets, and develop promotions to attract clients, while coordinating scheduling, inventory, and quality control. The ideal candidate has strong leadership, communication, and a hands-on approach to health and wellness services.

Qualifications

• Experience in spa operations and team leadership.
• Ability to work public holidays and long hours.
• Excellent communication and customer service skills.
• Proficient knowledge of foot reflexology, massage techniques.

Responsibilities

• Oversee day-to-day spa operations including scheduling and facility management.
• Hire, train, and manage spa staff to ensure high-quality service.
• Address client needs and resolve issues promptly.
• Develop and manage the spa budget to improve profitability.
• Create marketing and promotional strategies to attract clients.
• Manage inventory of spa supplies, products, and equipment.
• Evaluate service quality and client satisfaction regularly.
• Identify growth opportunities and implement industry trends.
• Ensure compliance with health regulations and safety standards.
• Create efficient staff schedules to meet demand.

Skills

Staff management

Budgeting

Marketing

Operations

Job description

Roles & Responsibilities

• Oversee day-to-day operations of the spa, ensuring everything runs smoothly and efficiently. This process includes scheduling, facility management, and health and safety regulations compliance
• Hire, train, and manage spa staff, including therapists, receptionists, and maintenance workers, to ensure high-quality service
• Ensure customer satisfaction by addressing client needs and promptly resolving any issues
• Develop and manage the spa's budget, including setting financial goals, monitoring expenditures, and implementing plans to increase profitability
• Create and execute marketing and promotional strategies to attract new clients and retain existing ones. This effort may involve social media marketing, special packages, and partnerships
• Manage the spa supplies, products, and equipment inventory, maintain adequate stock levels, and order new supplies as necessary
• Regularly evaluate service quality and client satisfaction and make necessary adjustments
• Develop long-term goals and business strategies for the spa, identify growth and expansion opportunities, and incorporate industry trends and innovations
• Ensure the spa complies with all health regulations and safety standards, including cleanliness and hygiene
• Create efficient work schedules for staff and ensure enough staff members are available to meet customer demand

Requirements:

• Able to work on public holiday
• Able to work and stand for long hours
• Proficient knowledge of foot reflexology, massage, body oil massage, sports and deep tissue massage.
• Decent communication skills, both verbal and written.
• Excellent people skills.