Spa Manager

PARKROYAL PICKERING HOTEL PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

PARKROYAL PICKERING HOTEL PTE. LTD. seeks a Spa Manager to ensure guests are assisted with care and to manage spa and fitness operations efficiently. The role oversees service delivery, packaging and retail product knowledge for members/guests, and coordinates with management to uphold high standards.

The Spa Manager will lead the team, optimize guest satisfaction, and drive a profitable spa operation while maintaining hygiene and safety standards. Weekend and public holiday work are required.

Qualifications

• Diploma in Hospitality Management or equivalent.
• CIDESCO/CIBTAC/ITEC/WSQ qualifications preferred.
• 2 years minimum in spa/hospitality operations, 5 years in spa management desirable.
• Strong administrative and organizational abilities.
• Excellent interpersonal skills and customer service mindset.
• Flexible attitude; able to work weekends and public holidays.

Responsibilities

• Meets and handles potential members and walk-in guests professionally.
• Conducts outlet tours for new clients whenever needed.
• Handles member/guest requests and escalates issues to management for satisfaction improvements.
• Builds professional relationships with guests and resolves queries to maintain service excellence.
• Conducts consultations when necessary and ensures guest benefits are fulfilled.
• Supervises spa, pool, and fitness operations, rostering, cleanliness and maintenance.
• Coordinates events and workshops; supports budget monitoring and cost controls.
• Liaises with hotel teams to promote spa products and services, including discounts.

Skills

Interpersonal skills

Administrative skills

Flexibility

Team leadership

Education

Diploma in Hospitality Management

CIDESCO/CIBTAC/ITEC/WSQ

Job description

The Spa Manager ensures that every guest who enters the spa & fitness is assisted and cared for and that the members'/guests' scheduled at the Spa is acceptable and known to the necessary persons. Treatment packages are fulfilled and retail products made aware to all members/guests that enter the Spa. He / she oversees the spa and fitness operation team and assists the Management in ensuring that the outlet runs an efficient and profitable operation.

Responsibilities:

• Meets & handles potential members and any other walk-in clients/guests in a professional, well- mannered and friendly way.
• Conducts outlet tours to new clients/guests whenever necessary.
• Handles member/guest's requests and complaints and provide vital information to the Management for the purpose of improving members'/guests' satisfaction.
• Builds good, professional relationships with all members/guests and deals with any queries with the objective of offering the member/guest an excellent service standard.
• Carries out consultations when necessary.
• Ensures fulfilment of all members' benefits or guests' privileges and that all members / guests are attended to in the spa.
• Monitors and supports Executives and associates in advising and closing sales of packages and retail products.
• Works closely with other teams in the hotel to offer Spa discount vouchers / introduce Spa to visitors
• Manages and upkeeps Level 5 Lifestyle floor - gym, pool, Spa as a whole to offer complete "lifestyle" package and services to public and guests
• Supervises the day-to-day operations of Spa, Pool and gym including rostering, cleanliness, maintenance of the Lifestyle floor.
• Oversees and coordinates workshops and any other events associated with the hotel.
• Initiates maintenance of the facilities and equipment of the outlet and level 5 and ensures that good working conditions of the facilities.
• Assists in monitoring operations budgets and ensures all costs/sales commission are controlled.
• Ensures associates' professionalism while handling guests/members.
• Fully understands the rules and regulations of the outlet and ensures that all hygiene standards, fire and safety rules and regulations are met and adhered to.
• Manage the rostering, keeping a proper record of overtime hours, Public Holiday & annual leave for a team comprising of lifestyle Co-ordinator, Spa therapists and Fitness Trainer.

Requirements:

• Minimum diploma in Hospitality Management preferrably in Spa Management
• With CIDESCO/CIBTAC/ITEC/WSQ qualifications
• Minimum 2 years experience in similar capability and/or at least 5 years in Spa Management
• Strong administrative and organization skills
• Excellent interpersonal and human relations abilities
• High level of flexibility and adaptability
• Able to work on weekends and public holidays