SPA MANAGER

HealingSpace; Singapore; In loco; SGD 60.000 - 90.000; Tempo pieno

Descrizione del lavoro

HealingSpace in Singapore is seeking an experienced Spa Operations Manager to oversee day-to-day activities, ensure service quality, and maintain a safe, hygienic environment. You will hire and train therapists and front-desk staff, manage schedules, and monitor budgets to improve profitability.

The role requires strong people skills and proficiency in spa therapies. This position offers a hands-on leadership role in a wellness-focused setting with opportunities to implement growth strategies

Competenze

• Excellent people skills.
• Decent communication skills, both verbal and written.
• Proficient knowledge of foot reflexology, massage, body oil massage, sports and deep tissue massage.

Mansioni

• Oversee day-to-day operations of the spa, ensuring everything runs smoothly and efficiently.
• Hire, train, and manage spa staff, including therapists, receptionists, and maintenance workers, to ensure high-quality service.
• Ensure customer satisfaction by addressing client needs and promptly resolving any issues.
• Develop and manage the spa's budget, including setting financial goals, monitoring expenditures, and implementing plans to increase profitability.
• Create and execute marketing and promotional strategies to attract new clients and retain existing ones, including social media, packages, and partnerships.
• Manage spa supplies, products, and equipment inventory, maintain stock levels, and order new supplies as necessary.
• Regularly evaluate service quality and client satisfaction and make necessary adjustments.
• Develop long-term goals and business strategies for the spa, identifying growth opportunities and industry trends.
• Ensure the spa complies with health regulations and safety standards, including cleanliness and hygiene.
• Create efficient work schedules for staff and ensure enough staff to meet demand.

Conoscenze

People skills

Communication

Spa therapies knowledge

Descrizione del lavoro

Roles & Responsibilities

• Oversee day-to-day operations of the spa, ensuring everything runs smoothly and efficiently. This process includes scheduling, facility management, and health and safety regulations compliance
• Hire, train, and manage spa staff, including therapists, receptionists, and maintenance workers, to ensure high-quality service
• Ensure customer satisfaction by addressing client needs and promptly resolving any issues
• Develop and manage the spa's budget, including setting financial goals, monitoring expenditures, and implementing plans to increase profitability
• Create and execute marketing and promotional strategies to attract new clients and retain existing ones. This effort may involve social media marketing, special packages, and partnerships
• Manage the spa supplies, products, and equipment inventory, maintain adequate stock levels, and order new supplies as necessary
• Regularly evaluate service quality and client satisfaction and make necessary adjustments
• Develop long-term goals and business strategies for the spa, identify growth and expansion opportunities, and incorporate industry trends and innovations
• Ensure the spa complies with all health regulations and safety standards, including cleanliness and hygiene
• Create efficient work schedules for staff and ensure enough staff members are available to meet customer demand

Requirements

• Able to work on public holiday
• Able to work and stand for long hours
• Proficient knowledge of foot reflexology, massage, body oil massage, sports and deep tissue massage.
• Decent communication skills, both verbal and written.
• Excellent people skills.