Solutions Engineer — AI‑Powered Customer Experience

Praxy; Singapore; Remote; SGD 154,000 - 230,000; Full time

Job summary

Twilio is a remote-first company seeking a Solutions Engineer for the APJ team who designs and demonstrates customer engagement experiences powered by Twilio’s platform. You will shape the conversation, sketch intelligent workflows, and translate business intent into scalable architectures.

You’ll lead technical and experiential wins, deliver POCs and compelling demos, and work with executives from front-line staff to C-level. Willingness to travel ~35% is required.

Qualifications

• Understanding of cloud computing, cPaaS, AI.
• Strong public speaking and storytelling abilities.
• Ability to build consensus across stakeholders.

Responsibilities

• Discovery & Scoping: Lead client discovery sessions to identify business challenges, goals, and core value drivers.
• Solution Design: Translate requirements into high-level future-state architecture and implementation roadmaps.
• Product Demonstrations: Deliver customized software demos, presentations, and POCs for varied audiences.
• Sales Support: Address technical objections and collaborate with Account Executives to speed closures.

Skills

Cloud computing

cPaaS

AI

Public speaking

Storytelling

Interpersonal skills

Consensus-building

Job description

Twilio is a remote-first company seeking a Solutions Engineer for the APJ team who designs and demonstrates customer engagement experiences powered by Twilio’s platform. You will shape the conversation, sketch intelligent workflows, and translate business intent into scalable architectures.

You’ll lead technical and experiential wins, deliver POCs and compelling demos, and work with executives from front-line staff to C-level. Willingness to travel ~35% is required.