Solution Engineer

SendGrid, Inc.; Singapore; Remote; SGD 154,000 - 230,000; Full time

Benefits offered by this job

Healthcare

Retirement savings program

Generous time off

Parental and wellness leave

Job summary

Twilio seeks a remote-based Solutions Engineer for the APJ team, covering Australia, Singapore, and Japan. You will shape next-generation customer engagement experiences powered by Twilio’s platform and present engaging demonstrations to diverse stakeholders, from front-line staff to C-level executives.

The role blends deep technical work with executive relationship building, driving architectural decisions and prototyping. Travel ~35% is anticipated to connect with customers in person as needed.

Qualifications

• Experience with cloud computing, CPaaS and AI.
• Excellent public speaking, storytelling and interpersonal skills.
• Curious mindset, willing to learn new technology and adapt.

Responsibilities

• Discovery & Scoping: Lead client discovery sessions to identify business challenges, goals, and core value drivers.
• Solution Design: Translate complex customer requirements into high-level future-state architecture and implementation roadmaps.
• Product Demonstrations: Deliver customized software demos, presentations, and POCs for audiences from staff to executives.
• Sales Support: Address technical objections, respond to RFPs/RFIs, and partner with Account Executives to accelerate closures.

Skills

Cloud computing

CPaaS

AI

Public speaking

Storytelling

Interpersonal skills

Consensus-building

Job description

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Hiring and how we work

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off‑sites or customer meetings.

See yourself at Twilio

Join the team as our next Solutions Engineer for our Twilio Communications APJ team.

About the job

The Twilio Solutions Engineer is both highly technical and a skilled executive relationship builder. They are comfortable showing an engaging communications experience to a CEO or sketching out a flow on a whiteboard with technical decision makers.

This role sits at the intersection of communications, AI, and experience design. You will help customers across APJ — design and build next‑generation customer engagement experiences powered by Twilio’s Customer Engagement Platform. These experiences increasingly blend voice, messaging, autonomous and human‑assisted agents, and intelligent workflows to create interactions that feel natural, trusted, and brand‑aligned.

As a Solutions Engineer, you lead the technical and experiential win: shaping how customers think about conversations, designing intelligent flows, prototyping solutions, and translating business intent into scalable architectures. You will guide customers not just on what to build with Twilio, but how those experiences should behave when humans and AI work together.

Responsibilities

• Discovery & Scoping: Lead client discovery sessions to identify business challenges, goals, and core value drivers.

• Solution Design: Translate complex customer requirements into high‑level future‑state architecture and implementation roadmaps.

• Product Demonstrations: Deliver customized software demos, presentations, and proof‑of‑concepts (POCs) for audiences ranging from front‑line staff to C‑level executives.

• Sales Support: Address technical objections, respond to RFPs/RFIs, and partner closely with Account Executives to accelerate deal closures.

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• Technical Knowledge: Understanding of cloud computing, cPaaS, AI.
• Soft Skills: Exceptional public speaking, storytelling, interpersonal, and consensus‑building capabilities.
• Curious of technology and willingness to learn new technology

Location

This role will be remotely based in Australia/Singapore/Japan

Travel

We prioritise connection and opportunities to build relationships with our customers and each other. For this role, approximately 35% travel is anticipated to help you connect in‑person in a meaningful way.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.