Solutions Engineer

GraceMark Solutions; Singapore; On-site; SGD 39,000 - 44,000; Part time

Job summary

GraceMark Solutions is seeking a Solutions Engineer to support customer integrations and technology-based solutions on a 12-month contract. You will work with customers and internal teams to deliver technical solutions, troubleshoot integration challenges, and support go-live activities.

The role covers Solutions Engineering, Technical Consulting, Customer Integration, Cloud, Cybersecurity, and Technical Implementation, with a focus on delivering scalable, secure integration projects across

Qualifications

• Experience in solutions engineering, technical consulting, sales engineering, professional services, or technical implementation.
• Experience working directly with customers on technical projects or integrations.
• Strong understanding of cloud, cybersecurity, networking, or enterprise technology solutions.
• Experience with troubleshooting, configuration, testing, and debugging.
• Ability to translate customer requirements into technical solutions.
• Strong problem-solving and analytical skills.
• Excellent communication and documentation skills.
• Ability to manage multiple tasks while meeting timelines.

Responsibilities

• Work as part of a cross-functional project team to develop and deliver technology-based solutions.
• Consult with customers and internal stakeholders regarding technical feasibility and solution requirements.
• Own the technical components of customer integration projects, including:
• Configuration
• Troubleshooting and debugging
• Technical documentation
• Testing
• Go-live support
• Integrate cloud, security, and technology solutions to meet customer requirements.
• Partner with Sales, Business Support, Engineering, Product Development, and Technical Support teams to resolve technical issues.
• Support customers during trials, integrations, implementations, and post-production activities.
• Accurately estimate and scope technical implementation timelines.
• Identify technical risks, dependencies, and potential implementation challenges.
• Develop and communicate appropriate mitigation strategies.
• Review technical configurations with Professional Services team members to ensure quality, accuracy, and alignment with requirements.
• Help ensure successful customer implementation and overall solution delivery.

Skills

Solutions Engineering

Technical Consulting

Customer Integration

Cloud

Cybersecurity

Technical Implementation

Job description

Solutions Engineer – Customer Integrations

Employment Type: Contract – 12 Months

Pay Rate: $22–$25 USD/hour (tentative)

Industry: Cloud, Cybersecurity & Technology Solutions

About the Role

We are looking for a Solutions Engineer to join a cross-functional project team supporting customer integrations and technology-based solutions.

In this role, you will work closely with customers and internal teams to deliver technical solutions, troubleshoot integration challenges, support implementation activities, and help ensure successful go-live.

This is a great opportunity for someone with experience in Solutions Engineering, Technical Consulting, Customer Integration, Cloud, Cybersecurity, or Technical Implementation.

Key Responsibilities

• Work as part of a cross-functional project team to develop and deliver technology-based solutions.
• Consult with customers and internal stakeholders regarding technical feasibility and solution requirements.
• Own the technical components of customer integration projects, including:
• Configuration
• Troubleshooting and debugging
• Technical documentation
• Testing
• Go-live support
• Integrate cloud, security, and technology solutions to meet customer requirements.
• Partner with Sales, Business Support, Engineering, Product Development, and Technical Support teams to resolve technical issues.
• Support customers during trials, integrations, implementations, and post-production activities.
• Accurately estimate and scope technical implementation timelines.
• Identify technical risks, dependencies, and potential implementation challenges.
• Develop and communicate appropriate mitigation strategies.
• Review technical configurations with Professional Services team members to ensure quality, accuracy, and alignment with requirements.
• Help ensure successful customer implementation and overall solution delivery.

What We're Looking For

• Experience in Solutions Engineering, Technical Consulting, Sales Engineering, Professional Services, or Technical Implementation.
• Experience working directly with customers on technical projects or integrations.
• Strong understanding of cloud, cybersecurity, networking, or enterprise technology solutions.
• Experience with technical troubleshooting, configuration, testing, and debugging.
• Ability to understand customer requirements and translate them into technical solutions.
• Strong problem-solving and analytical skills.
• Ability to collaborate effectively with Sales, Engineering, Product, and Technical Support teams.
• Strong communication and documentation skills.
• Ability to manage multiple technical tasks and projects while meeting implementation timelines.

Preferred Experience

Experience with one or more of the following is highly relevant:

• Cloud computing
• Cybersecurity / web security
• Customer integrations
• API integrations
• Networking
• Technical consulting
• Professional Services
• Enterprise technology solutions
• Implementation and deployment
• Troubleshooting and debugging

Why Join?

• Work with a leading technology and cloud security environment
• Opportunity to work on customer-facing technical integration projects
• Collaborate with cross-functional global teams
• Gain exposure to cloud, cybersecurity, and enterprise technology solutions

Rate: $22–$25 USD/hour (tentative)

Contract Duration: 12 months