Solution Engineer

Atlassian; Singapore; On-site; SGD 100,000 - 180,000; Full time

Job summary

Atlassian is seeking a passionate Solutions Engineer to join our APAC Solutions Engineering team in Singapore. You will own technical engagements in pre-sales, build trusted advisor relationships with enterprise customers, and help drive outcomes aligned with customer goals.

The role emphasizes collaboration with sales teams, channel partners, and executives, requiring strong technical acumen, fluency in English and Mandarin, and a customer-centric mindset within the Southeast Asia market.

Qualifications

• Experience with an Enterprise sales cycle and value selling.
• 5+ years working with Enterprise customers in pre-sales, consulting or customer-facing roles.
• Collaborate with prospects, channel partners, and sales teams to provide winning solutions.
• Technically minded or experienced with technology.
• Comfortable engaging with executives or technical audiences.
• Familiarity with Collaboration, Scaled Agile, ITSM, or DevOps spaces is a plus.
• Experience with Singaporean and SE Asian customers.
• Proficiency in English and Mandarin is mandatory.

Responsibilities

• Be a Technical Leader: Own the technical engagement in pre-sales opportunities and build trusted advisor relationships with customer technical teams.
• Advocate for Atlassian by understanding and positioning solutions in the context of customer goals.
• Empathise with Customers to understand pain points and technical challenges.
• Lifelong Learning: Stay updated on changes and continuously discover new ways to enhance product, technical, and customer knowledge.
• Drive Business Outcomes: Own and drive business and sales outcomes to achieve revenue goals.

Skills

Enterprise sales

Pre-sales

Customer facing

Technical mindset

Mandarin

English

Job description

Overview

Atlassian is seeking a passionate Solutions Engineer to join our dynamic APAC Solutions Engineering team, focusing on our largest South East Asian customers. We are dedicated to being a trusted advisor to our major clients, helping them achieve their full potential with Atlassian. If you're ready to be part of a team that plays a crucial role in the broader GTM strategy.

Our Company’s ValuesAtlassian's core values guide our culture and decision-making:

• Open Company, No BS: We promote transparency and honesty in communication.

• Build with Heart and Balance: We create effective products while prioritizing user experience and empathy.

• Don’t #@!% the Customer: Customer satisfaction is our top priority; we put customers first with integrity.

• Play, as a Team: Collaboration and teamwork are essential for achieving our goals.

• Be the Change You Seek: We empower individuals to take initiative and drive positive change.

Our Team’s Values

• Excellence: Strive to exceed expectations and ensure stakeholders love working with us.

• Team > Individual: We win and lose together, supporting each other and celebrating our successes as a team.

• Intentional Positivity: We move forward with positive intent, assuming the best in those around us.

• Own Your Domain, Your Way: Drive and own your work, making it successful and uniquely yours.

Responsibilities

• Be a Technical Leader: Own the technical engagement in pre-sales opportunities, building trusted advisor relationships with customer technical teams.

• Advocate for Atlassian: Understand and position our solutions in the context of customer goals, highlighting our technical differentiators.

• Empathise with Customers: Practice empathy to understand customer pain points and technical challenges.

• Lifelong Learning: Stay updated on changes and continuously discover new ways to enhance your product, technical, and customer knowledge.

• Drive Business Outcomes: Own and drive your business and sales outcomes, helping to achieve our revenue goals.

Qualifications

• Experience with an Enterprise sales cycle, understanding deal dynamics and value selling.

• 5+ Years of Experience working with Enterprise Customers in a pre-sales, consulting or a customer facing capacity.

• Ability to collaborate with prospects, channel partners, and sales teams to provide winning solutions.

• Technically minded or experienced in working with technology.

• Comfortable in a multi-functional context, engaging with executives or technical audiences.

• Familiarity with Collaboration, Scaled Agile, ITSM, or DevOps solution spaces is a plus.

• Experience working with Singaporean and South East Asian customers.

• Proficiency in English and Mandarin is mandatory.

• Knowledge of how software is defined, built, and deployed.

• Prior use of Atlassian products is a plus.