Software Support Specialist (HR Tech - SaaS)

ENABLE BUSINESS PTE. LTD.; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

ENABLE BUSINESS PTE. LTD. in Singapore is seeking a passionate Software Support Specialist to join our fast-growing HR technology team.

If you're customer-focused, enjoy troubleshooting software, and want to build a career in SaaS, we'd love to hear from you. You'll work with innovative HRMS solutions used by businesses across Singapore and the region. This role offers opportunities to grow in a SaaS environment and collaborate with Product and Development teams to resolve issues and improve the

Qualifications

• Diploma or Post Graduate in IT, Computer Science, Business Information Systems, or a related field.
• 1–3 years of experience in Technical Support, Helpdesk, Customer Success, or Software Support.
• Experience supporting SaaS, HRMS, Payroll, ERP, or Singapore MOM Regulation.

Responsibilities

• Provide technical support via phone, email, chat, and remote sessions.
• Troubleshoot and resolve software issues efficiently.
• Guide customers through onboarding and system setup.
• Deliver user training
• Work closely with our Product and Development teams to resolve complex issues.
• Document solutions and contribute to our knowledge base.
• Ensure customers have an exceptional experience with our HRMS platform.

Skills

Analytical thinking

Troubleshooting

Communication skills

Interpersonal skills

Customer focus

Education

Diploma or Post Graduate in IT, Computer Science, Business Information Systems, or a related field

Job description

Role Overview

We're looking for a passionate Software Support Specialist to join our fast-growing HR technology team. If you're customer-focused, enjoy troubleshooting software, and want to build a career in SaaS, we'd love to hear from you.

You'll work with innovative HRMS solutions used by businesses across Singapore and the region.

Key Responsibilities

• Provide technical support via phone, email, chat, and remote sessions.
• Troubleshoot and resolve software issues efficiently.
• Guide customers through onboarding and system setup.
• Deliver user training
• Work closely with our Product and Development teams to resolve complex issues.
• Document solutions and contribute to our knowledge base.
• Ensure customers have an exceptional experience with our HRMS platform.

Requirements

• Diploma or Post Graduate in IT, Computer Science, Business Information Systems, or a related field.
• 1-3 years of experience in Technical Support, Helpdesk, Customer Success, or Software Support.
• Experience supporting SaaS, HRMS, Payroll, ERP, or Singapore MOM Regulation
• Strong analytical and troubleshooting skills.
• Excellent communication and interpersonal skills.
• Positive attitude and willingness to learn.