Soft Service Lead

HJA-Jones Lang LaSalle Property Consultants Pte Ltd; Singapore; On-site; SGD 58,000 - 96,000; Full time

Job summary

Jones Lang LaSalle Incorporated is recruiting for a Soft Services Lead in Singapore to oversee on-site service delivery across security, janitorial, environmental/grounds, and admin functions. You will coordinate vendor performance, manage safety and compliance, and serve as the primary liaison for stakeholders and clients.

The role emphasizes site inspections, incident reporting, and continuous improvement, with a focus on maintaining high service quality.

Qualifications

• 3–5 years of relevant experience managing or supporting soft and hard services within a facilities management environment.
• Strong vendor and contractor management skills.
• Excellent organizational and multitasking abilities across diverse service lines.
• Strong communication and stakeholder management skills.
• Proficiency in incident reporting, compliance documentation, and facilities management systems.
• Ability to conduct structured site inspections and drive corrective actions.
• Problem-solving mindset with attention to safety, compliance, and service quality.

Responsibilities

• Oversee security & safety delivery, including access control and incident reporting.
• Coordinate janitorial service delivery, inspections, and hygiene standards.
• Manage environmental & grounds activities; coordinate pest control and waste handling.
• Oversee site administration & asset management tasks (carpark decals, lockers).
• Plan and coordinate soft services for events and VIP visits; liaise with vendors and clients.
• Ensure vendor performance aligns with SLAs and regulatory requirements.

Skills

Vendor management

Organizational skills

Stakeholder communication

Incident reporting & compliance

Site inspections & corrective actions

Tools

Facilities management systems

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves:

The Soft Services Lead is responsible for the oversight, coordination, and quality assurance of all soft services operations across the site, ensuring compliance with contractual, safety, and regulatory standards. This role manages a broad portfolio spanning security, janitorial, environmental/grounds management, and site-specific administrative functions, acting as the primary point of contact for service delivery, vendor performance, and stakeholder coordination.

What your day-to-day will look like:

Security & Safety Oversight

Oversee delivery of on-site security services, ensuring adherence to protocols, access control, and incident reporting procedures. Coordinate security arrangements for VIP visits and on-site events, including risk assessments and liaison with relevant teams.

Janitorial & Facility Hygiene

Manage janitorial service delivery, including scheduling, quality inspections, and corrective action tracking. Conduct regular site inspections to verify cleanliness, hygiene, and facility condition standards are met. Oversee toilet facility RFQ processes and coordinate related maintenance or improvement works.

Environmental & Grounds Management

Manage landscaping services, ensuring grounds maintenance meets site aesthetic and safety requirements. Oversee wildlife management programs, addressing site-specific risks or concerns in line with environmental guidelines. Coordinate pest control services, including scheduling, treatment verification, and compliance documentation. Manage toxic/hazardous waste collection processes, ensuring compliance with environmental regulations and safe handling procedures. Conduct or oversee Gemba walks (floor-level operational walks) to identify service gaps, safety hazards, and improvement opportunities.

Site Administration & Asset Management

Manage carpark decal issuance, tracking, and compliance processes. Oversee locker issuance and clearance processes, maintaining accurate records and ensuring timely turnover.

Event & Stakeholder Support

Plan and coordinate soft services logistics for on-site events and VIP visits, ensuring seamless execution. Serve as liaison between vendors, internal stakeholders, and clients for soft services-related matters.

Vendor & Compliance Management

Manage vendor/contractor performance against SLAs and KPIs across all soft services categories. Ensure all activities comply with site, client, legal, and environmental health and safety requirements. Maintain accurate records, reports, and documentation for audits and management reviews.

Required qualifications:

• 3–5 years of relevant experience managing or supporting soft and hard services within a facilities management environment
• Strong vendor and contractor management skills.
• Excellent organizational and multitasking abilities across diverse service lines.
• Strong communication and stakeholder management skills.
• Proficiency in incident reporting, compliance documentation, and facilities management systems.
• Ability to conduct structured site inspections and drive corrective actions.
• Problem-solving mindset with attention to safety, compliance, and service quality.

Location: On-site –Singapore

Job Tags: Facility Operations, Legal Compliance

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.

At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world.

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise.

Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM.

JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.