Social Work Associate (CREST Youth)

SHINE CHILDREN AND YOUTH SERVICES; Singapore; On-site; SGD 33,000 - 47,000; Full time

Job summary

SHINE CHILDREN AND YOUTH SERVICES, Singapore, seeks a Social Work Associate to support the CREST-Youth programme developed with AIC and MOH. You will engage at‑risk youths, facilitate group sessions, and assist with data collection and quarterly reporting while providing administrative support to the team.

You will conduct outreach activities in communities and schools, deliver youth‑friendly psychoeducation, and collaborate with families and stakeholders to plan holistic care.

Qualifications

• Diploma in social work, counselling or psychology is required or preferred.
• Experience in healthcare/community care is desirable.
• Experience with children and youth, especially in social service settings, is preferred.
• Experience with group facilitation and working with volunteers is an added advantage.
• Experience with programme development and implementation is beneficial.

Responsibilities

• Engage at-risk youths to build rapport and conduct screening.
• Conduct mental health screening and provide psycho-social support at individual and group levels.
• Prepare and submit required reports and maintain case files.
• Coordinate and support group sessions, including facilitation and logistics.
• Develop action plans with families, schools, and community partners to support clients.

Skills

Social work

Counselling

Psychology

Group facilitation

Volunteer coordination

Education

Diploma in social work, counselling or psychology

Job description

*Please do not include personal data such as NRIC number, date of birth, or residential address in your resume

JOB SUMMARY

The Social Work Associate supports the organisation in delivering the CREST-Youth programme,developed by the Agency for Integrated Care (AIC), in collaboration with the Ministry of Health (MOH) to support youths living with mental health conditions to see early treatment nearer to their homes and ensure they are well supported in the community.

This role is responsible for engaging at-risk youths to build rapport, facilitating group sessions for clients,supporting timely data collation and quarterly report submission, and providing administrative or logistical support to the team in running client-related support and/or other CREST-Youth activities.

KEY RESPONSIBILITIES

Outreach and Engagement

• Conduct online and in-person outreach initiatives(e.g., roadshows, talks) within the community and school settings for public education and awareness-building of youth mental health within the region
• Implement youth-friendly modes of psycho education to educate on mental wellbeing / mental health conditions,symptoms of relapse and coping skills to reduce stressors and promote help-seeking
• Support stakeholders to increase accessibility of youths to mental well-being-related psychoeducation and follow-up outreach

Client Management

• Conduct enquiries, triage and outreach support to engage and build rapport with youths at the individual level, involving caregivers where available, to engage and assess their needs
• Conduct mental health screening for youths at-risk of and/or presenting with mental health conditions/ needs, presenting with lower risks and complexity
• Provide individual and group-level psycho social support interventions to support coping and prevent symptom escalation among youths that require lower-intensity support
• Provide individualised support, psycho education and appropriate service linkage for caregivers who require lower-intensity support
• Engage in care planning, assessment and ongoing review for youths and/or their caregivers
• Work with relevant stakeholders (e.g. families, schools, community agencies) to develop action plans to support the client holistically
• Engage in ethical safety planning and crisis management for youths presenting with risks
• Support the evaluation of psychosocial support intervention processes and outcomes for improvements
• Support closure of cases upon achieving sustainable service outcomes for clients, families and communities through processes such as monitoring
• Administer required forms for service delivery /practice assessment and document results
• Document work done for all client-facing work and maintain proper filing of case/programme files as per service requirements
• Prepare reports according to required documentation standards in terms of quality and timeliness

Groupwork

• Providing administrative, coordination or logistical support to organise group sessions alongside other youth mental health teams
• Implement group sessions, including facilitation and attending to the needs of the groups and the individuals within the session
• Contribute to evaluation of group work intervention processes and outcomes

Stakeholder Partnerships /Volunteer engagement and development

• Build and strengthen professional relationships with stakeholders (e.g. schools, grassroots, social service agencies) through networking engagements and partnerships, especially within specific assigned regions
• Manage volunteer/stakeholder database
• Engage and mobilise volunteers to support service delivery, including not but limited to onboarding and maintaining positive working relationship with them

Administrative and Evaluation

• Perform required administrative duties across the scope of work, including but not limited to cases, supervision, post-outreach follow-ups and public inquiries
• Contribute to ensuring data completeness, timeliness and accuracy for client data by team for funder reporting
• Collate and compile statistics for analysis for other relevant projects/ programme matters
• Support in the collection, analysis and interpretation of quantitative and qualitative data on service delivery, client outcomes and programme effectiveness

Other Duties

• Participate in projects, community outreach programs and events
• Perform any other duties as assigned by the Director or Programme Head/Designated Reporting Officer to support organisational needs and priorities.

REQUIREMENTS

• Diploma in social work, counselling or psychology
• Preferably 2-3 years of healthcare/community care experience
• Experience working with children and youth, especially in Social Service Agencies, is preferred
• Experience with group facilitation and working with volunteers will be an added advantage
• Experience with programme development and implementation will have added advantage Motivated and pas