Social Work Associate at C'SAY CREST-Youth @ North

Singapore Association for Mental Health; Singapore; On-site; SGD 36,000 - 58,000; Full time

Job summary

Singapore Association for Mental Health (SAMH) is seeking a dedicated Youth Services coordinator to drive outreach, provide case management support, and coordinate in-centre activities for youth. The role involves liaising with volunteers, partners and caregivers to ensure effective care and wellbeing.

The position requires a Diploma in a related field, 2–3 years in healthcare or community care, and strong organisational and communication skills. On-site work at our Woodlands centre is expected.

Qualifications

• Minimum Diploma in Social Work, Counselling, Psychology or related discipline.
• 2 to 3 years of relevant work experience in Healthcare or Community Care is preferred.
• Strong organisational and time management skills, with attention to detail.
• Strong communication skills.
• Must be proficient in MS Word, Excel and Powerpoint.
• Ability to work independently and as part of a team.
• Proactive, resourceful and able to multi-task.

Responsibilities

• Promote youth mental health awareness through social media engagement, talks, workshops, roadshows and campaigns.
• Customise and design suitable outreach events based on the needs of the youth and partners.
• Create social media posts to reach out to youth in the community and bring awareness about CREST-Youth services.
• Coordinate between different internal and external stakeholders to ensure smooth running of events.
• Develop long-term partnership with organisations with common interest in supporting youth mental wellness.
• Attend to phone enquiries from stakeholders or caregivers on referral process and criteria.
• Support in intake interviews, triage and co-triage with team when deemed necessary.
• Conduct regular check-ins, and emotional support to clients and caregivers to monitor progress and wellbeing.
• Identify presenting/underlying issues to formulate a care plan to enhance or maintain psychosocial functioning of clients.
• Help coordinate case conferences and multi-disciplinary meetings.
• Maintain accurate and timely documentation and data in accordance with case management protocols.
• Support reporting officer in collating data and other statistics needed for programme.
• Adhere to Programme’s KPI.
• Design, plan and facilitate group activities for in-centre youth.
• Work closely with volunteers and interns to conduct workshops for youth.
• Collaborate with other youth centres to organise events for youth.
• Accompany youth and their caregivers for external events to ensure their safety and well-being.
• Inform supervisor of any critical situations involving conflict, violence and emergencies.
• Attend Individual and group supervisions, team meetings and training sessions.
• Stay updated on best practices and resources relevant to adolescent development and mental wellbeing.
• Assist in organising recreational activities for the Team.
• Assist ad-hoc SAMH projects and events.
• Uphold SAMH professional standards and ethical guidelines.
• Demonstrate a high level of trustworthiness and commitment.
• Ownership of centre space and maintenance of premises.

Skills

Strong organisational skills

Time management

Strong communication skills

Team collaboration

Multi-tasking

Education

Diploma in Social Work, Counselling, Psychology or related discipline

Tools

MS Word

Excel

PowerPoint

Job description

Job Responsibilities

A). Outreach

• Promote youth mental health awareness through social media engagement, talks, workshops, roadshows and campaigns.
• Customise and design suitable outreach events based on the needs of the youth and partners.
• Create social media posts to reach out to youth in the community and bring awareness about CREST-Youth services.
• Coordinate between different internal and external stakeholders to ensure smooth running of events such as volunteers, youth mentees, partners, SAMH youth centres and HQ.
• Develop long-term partnership with organisations with common interest in supporting youth mental wellness, especially those residing in our region.

B). Case Management Support

• Attend to phone enquiries from stakeholders or caregivers on referral process and criteria.
• Support in intake interviews, triage and co-triage with team when deemed necessary.
• Conduct regular check-ins, and emotional support to clients and caregivers to monitor progress and wellbeing.
• Identify presenting/underlying issues to formulate a care plan to enhance or maintain and promote psychosocial functioning of clients.
• Help coordinate case conferences and multi-disciplinary meetings.

C). Administrative and Documentation Tasks

• Maintain accurate and timely documentation and data in accordance with case management protocols.
• Support reporting officer in collating data and other statistics needed for programme.
• Adhere to Programme’s key performance indicator (KPI).

D). Group Activities for In-Centre Youth

• Design, plan and facilitate group activities for in-centre youth.
• Work closely with volunteers and interns to conduct workshops for youth.
• Collaborate with other youth centres to organise events for youth.
• Accompany youth and their caregivers for external events to ensure their safety and well-being when needed.
• Inform supervisor and reporting officer of any critical situations involving conflict, violence and other emergencies to seek support promptly.

E). Professional Development

• Attend Individual and group supervisions, team meetings and training sessions to deepen knowledge in youth mental health.
• Stay updated on best practices and resources relevant to adolescent development and mental wellbeing.

Other Duties

• To assist Service Head and Team Lead to organise recreational activities for the Team when necessary.
• To assist ad-hoc SAMH projects, community outreach programmes and events, ie World Mental Health Day, YOUth Alive!, etc. assigned by Head.
• Any other duties as assigned only by Deputy Headand not any other staff.
• Uphold SAMH professional standards and ethical guidelines.
• Demonstrate a high level of trustworthiness, commitment to the organization and team’s mission and empowerment in daily tasks.

Operations at C’SAY CREST-Youth @North Centre

• Ownership of centre space.
• Maintenance of premises.

Qualifications & Experience

• Minimum Diploma in Social Work, Counselling, Psychology or related discipline.
• 2 to 3 years of relevant work experience in Healthcare or Community Care is preferred.
• Strong organisational and time management skills, with attention to detail.
• Strong communication skills.
• Must be proficient in MS Word, Excel and Powerpoint.
• Ability to work independently and as part of a team.
• Proactive, resourceful and able to multi-task.

Work location: Blk 317 Woodlands Street 31, #01-196 Singapore 730317

Kindly be informed that only shortlisted candidates will be notified.