Site Operations Lead: Manpower & Client Care

Avon Cleaning Services; Singapore; On-site; SGD 46,000 - 66,000; Full time

Job summary

Avon Cleaning Services in Singapore is seeking an on-site supervisor to recruit and deploy workers for existing and new sites, and to manage day-to-day operations with a focus on delivering contracted service standards.

You will plan rosters, resolve ground issues, handle client complaints, coach staff, and ensure high performance. The role requires strong English, communication, and teamwork in a hands-on environment.

Qualifications

• Degree or Diploma holders.
• 2-3 years hands-on experience in manpower management.
• Able to accept 6 working days including Public Holidays and last-minute work assignments.
• Fluency in written and verbal English.
• Proficient in Microsoft Office such as Outlook, Word, and Excel.
• Good communication and interpersonal skills.
• Positive work attitude, able to work independently and in a team.

Responsibilities

• Recruit and deploy workers/ supervisors for existing and new sites
• Effective instruction and management of manpower on site to ensure delivery of daily operations
• Plan and schedule rosters based on available manpower
• Take charge and resolve operational ground issues when the needs arise
• Handle clients’ complaints and attend to emergency calls
• Fulfil clients’ expectations and requirements and ensure good customer relations
• Coaching and guiding direct reports on work-related issues
• Ensure a high standard of performance as per contract requirements
• Conduct inspections to monitor and evaluate the work undertaken by staff and take immediate corrective measures to improve below-standard performance
• Any additional duties (including hands-on duties) as required

Skills

English fluency

Communication skills

Interpersonal skills

Teamwork

Independent worker

Education

Degree or Diploma holders

Tools

MS Office

Job description

Avon Cleaning Services in Singapore is seeking an on-site supervisor to recruit and deploy workers for existing and new sites, and to manage day-to-day operations with a focus on delivering contracted service standards.

You will plan rosters, resolve ground issues, handle client complaints, coach staff, and ensure high performance. The role requires strong English, communication, and teamwork in a hands-on environment.