Site Operations Lead — Manpower & Client Care

AVON CLEANING SERVICES PTE LTD; Singapore; On-site; SGD 40,000 - 61,000; Full time

Job summary

AVON CLEANING SERVICES PTE LTD is seeking an on-site supervisor to recruit and deploy workers for existing and new sites, and to manage manpower effectively to meet daily operational targets.

The role requires hands-on experience in manpower management, English fluency, and strong communication. You will handle client complaints, plan rosters, and coach staff to uphold contract standards.

Qualifications

• Requires a degree or diploma holder.
• 2-3 years hands-on experience in manpower management preferred.
• Fluent written and spoken English.
• Proficient in Microsoft Office (Outlook, Word, Excel).

Responsibilities

• Recruit and deploy workers/supervisors for existing and new sites.
• Effective instruction and management of manpower on site to ensure delivery of daily operations.
• Plan and schedule rosters based on available manpower.
• Take charge and resolve operational ground issues when the needs arise.
• Handle clients' complaints and attend to emergency calls.
• Fulfil clients' expectations and requirements and ensure good customer relations.
• Coaching and guiding direct reports on work-related issues.
• Ensure a high standard of performance as per contract requirements.
• Conduct inspections to monitor and evaluate the work undertaken by staff and take immediate corrective measures to improve below-standard performance.
• Any additional duties (including hands-on duties) as required

Skills

English language fluency

People management

On-site supervision

Education

Degree or Diploma Holder

Tools

Microsoft Office

Job description

AVON CLEANING SERVICES PTE LTD is seeking an on-site supervisor to recruit and deploy workers for existing and new sites, and to manage manpower effectively to meet daily operational targets.

The role requires hands-on experience in manpower management, English fluency, and strong communication. You will handle client complaints, plan rosters, and coach staff to uphold contract standards.