[SINGAPORE FLYER] Customer Service Executive

STRACO LEISURE PTE. LTD.; Singapore; On-site; SGD 45,000 - 73,000; Full time

Job summary

STRACO Leisure Pte. Ltd. is seeking a Customer Service Supervisor to assist guests, manage the VIP check-in process, and oversee the Customer Service Officers.

The role involves coordinating rosters, monitoring service quality, and ensuring smooth operations of the VIP Lounge. Candidates should have at least 3 years of relevant customer service experience, strong communication skills, and proficiency in MS Office.

Qualifications

• Minimum 3 yrs of relevant working experience in customer service.
• GCE ‘O’ or ‘A’ Levels or equivalent.
• Excellent communication and interpersonal skills.
• Pleasant and outgoing disposition.
• Proficient in MS Office & Internet.

Responsibilities

• Assist guests with enquiries in person, by call and email.
• Facilitate the check in process of VIPs and premium guests.
• Manage Customer Service Officers (CSO).
• Cover Ticketing and Operations Supervisor role.
• Roster CSOs for shift duty and supervise performance.
• Handle customer service emails and maintain VIP Lounge operations.
• Collect and report guest feedback statistics monthly.
• Perform rotating shift work and other duties as assigned.

Skills

Excellent communication

Interpersonal skills

Pleasant and outgoing disposition

Team leadership

Education

GCE O’ or A’ Levels or equivalent

Tools

MS Office

Internet

Job description

Overall Job Purpose

• Assist guests with their enquiries in person, via call and email
• Facilitate the check in process of all VIPs and premium guests
• Manage Customer Service Officers (CSO)
• Cover Ticketing and Operations Supervisor role

Duties & Responsibilities

• Roster CSOs for their shift duty
• Supervise CSOs to ensure they perform their duties properly
• Keeping up with all the customer service email correspondence
• Ensure smooth operations of VIP Lounge
• Manage feedback received from guests in person, via call and email
• Collate compliment / complaint / feedback statistics into monthly reports
• Perform rotating shift work
• Cover Operations and Ticketing Supervisor role when needed
• Perform performance appraisal for Customer Service Officers
• Any other duties as assigned by superior

Qualifications, Knowledge & Experience

• GCE ‘O’ or ‘A’ Levels or its equivalent
• Minimum 3 yrs of relevant working experience in similar role in customer service
• Excellent communication and interpersonal skills
• Pleasant and outgoing disposition
• Proficient in MS office & Internet

Important Notes

By submitting your Curriculum Vitae (CV)/Resume, you agree to your data being used in conjunction with recruitment and employment purposes.

In order to maximize your opportunities to work with us, you are encouraged to keep the information provided accurate, complete and up-to-date.

IMPORTANT:

We do not collect any of the following:

1. NRIC/FIN or any national identifiers
2. Photo
3. Date of birth
4. Age
5. Spouse/Family Information

Please do NOT include these in your CV/Resume and we reserve the right to reject any application that contains the above.