Singapore-Based Senior AECO Customer Success Leader

Autodesk Asia Pte Ltd; Singapore; Sur place; SGD 120 000 - 180 000; Plein temps

Avantages offerts par ce poste

Flexible work arrangement

Résumé du poste

Autodesk Asia Pte Ltd in Singapore seeks a Senior Customer Success Manager to drive adoption and value for the largest AECO customers. You will co-create a tailored CS plan, onboard, expand usage, and collaborate with Sales, Renewals, Marketing, and Channel Partners to ensure measurable outcomes.

Manage a portfolio of 10–15 major regional customers, leveraging data-driven insights to prevent churn and unlock business value across the Autodesk ecosystem.

Qualifications

• Experience in AECO industry or familiarity with AECO organisations.
• 5–10 years in Sales, Customer Success, or Technical/Implementation Consulting.
• Ability to map customer challenges to business outcomes.
• Experience servicing large organisations with complex stakeholders.
• Excellent executive and business-level communication skills.
• Customer-first mindset with strong empathy.

Responsabilités

• Co-create and execute a tailored Customer Success Plan with AECO customers.
• Orchestrate CS planning across Autodesk and Channel Partners.
• Document tangible business value and success stories.
• Support onboarding and address at‑risk customers to reduce churn.
• Collaborate with Sales, CS, Renewals, Marketing, and Partners.
• Engage with stakeholders up to C-level and across teams.
• Monitor usage data and health indicators for proactive actions.

Connaissances

AECO industry familiarity

Sales experience

Customer Success experience

Executive communication

Stakeholder management

Prioritization

Cross-functional collaboration

Description du poste

Autodesk Asia Pte Ltd in Singapore seeks a Senior Customer Success Manager to drive adoption and value for the largest AECO customers. You will co-create a tailored CS plan, onboard, expand usage, and collaborate with Sales, Renewals, Marketing, and Channel Partners to ensure measurable outcomes.

Manage a portfolio of 10–15 major regional customers, leveraging data-driven insights to prevent churn and unlock business value across the Autodesk ecosystem.