Shuttle Operations & Reservations Specialist

FRONTIER TOURS PTE. LTD.; Singapore; On-site; SGD 29,000 - 42,000; Full time

Job summary

Frontier Tours Pte. Ltd. in Singapore is seeking a detail-oriented administrative coordinator to support reservations, quotations, and customer enquiries within our travel operations.

You will manage data in FMS, prepare monthly booking summaries for billing and verifications, on-board drivers, handle CCTV reviews for disputes, and perform ad hoc duties as directed, contributing to a smooth, customer-focused service.

Qualifications

• Candidate should possess N/O level, Diploma or professional qualifications in any field.
• At least 2 years of relevant experience is required.
• Good communication and interpersonal skills are essential.
• Must be able to work independently and as part of a team.
• Singaporean preferred; Mandarin speaking ability is a plus.

Responsibilities

• Handle all reservations and quotations.
• Update in FMS of all confirmed bookings.
• Prepare and submit ridership reports to a shuttle bus.
• Prepare monthly booking summaries for billing and verifications.
• Update client lists in FMS when changes occur.
• Follow up and reply to all booking emails and enquiries and ensure confirmations.
• Attend to customer phone calls.
• Prepare and submit driver clearance to clients when applicable.
• Prepare log sheets as necessary.
• Download CCTV footage if there is a disputed matter.
• Take turns managing the operations duty phone.
• Perform ad hoc duties given by supervisor.

Skills

Communication skills

Interpersonal skills

Mandarin language

Microsoft Office

Teamwork

Independent work

Education

N/O level or Diploma

Tools

Microsoft Office

Job description

Frontier Tours Pte. Ltd. in Singapore is seeking a detail-oriented administrative coordinator to support reservations, quotations, and customer enquiries within our travel operations.

You will manage data in FMS, prepare monthly booking summaries for billing and verifications, on-board drivers, handle CCTV reviews for disputes, and perform ad hoc duties as directed, contributing to a smooth, customer-focused service.