Shop Manager

EAST OCEAN AQUATIC TRADING CENTRE; Singapore; On-site; SGD 47,000 - 73,000; Full time

Job summary

EAST OCEAN AQUATIC TRADING CENTRE is seeking a skilled Shop Manager to lead daily retail operations for our aquarium store in Singapore. You will oversee scheduling, cash controls, inventory management, and store profitability while coordinating with Regional Management and Marketing teams.

Responsibilities include driving sales, delivering exceptional customer service, managing stock levels, and maintaining store presentation and social channels in line with marketing guidelines.

Qualifications

• Experience supervising a retail team, preferably in aquatics or pet care.
• Strong cash handling, POS reconciliation, and basic financial metrics knowledge.
• Excellent organizational and scheduling abilities with team leadership.
• Excellent communication and customer-first mindset.
• Interest in fishkeeping or aquatic equipment is a plus.

Responsibilities

• Oversee daily store operations and cash controls.
• Motivate staff to meet sales targets and deliver excellent service.
• Manage inventory, stock replenishment, and shrinkage control.
• Oversee store upkeep and local marketing aligned with guidelines.

Skills

Retail management

Cash handling

Customer service

Inventory management

Team scheduling

Tools

POS systems

Job description

About the Role

We are seeking an organized, results-driven Shop Manager to lead daily retail operations at our aquarium store. In this role, you will oversee team scheduling, financial controls, customer satisfaction, inventory management, and store profitability while working closely with our Regional Management and Marketing teams.

Key Responsibilities

• Store Operations & Cash Control: Manage shift rosters, oversee daily POS reconciliations/cash handling, enforce SOPs, and execute directives from Regional Management.
• Sales & Customer Experience: Motivate staff to exceed sales targets, maintain high customer service standards, assist with custom aquarium orders, and resolve complex feedback.
• Inventory & Stock Management: Submit stock replenishment orders, perform regular cycle counts/audits, and control shrinkage and damage.
• Store Upkeep & Marketing: Ensure top-tier store cleanliness/layout presentation and manage local social media channels in line with marketing guidelines.

Requirements

• Proven supervisory or management experience in a retail (experience in aquatics, pet care, or specialized retail is a strong advantage).
• Solid understanding of daily cash reconciliation, POS operations, and basic retail financial metrics.
• Strong organizational and scheduling skills with the ability to manage team performance.
• Excellent communication and problem-solving skills with a strong customer-first mindset.
• Interest in fishkeeping, aquascaping, or aquatic equipment is preferred.