Retail Supervisor

East Ocean Aquatic Trading Centre; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

East Ocean Aquatic Trading Centre in Singapore is seeking a Retail Supervisor to lead daily operations at our aquarium store. You will oversee scheduling, cash handling, inventory, and profitability while collaborating with Regional Management and Marketing teams.

You will motivate staff to hit sales targets, maintain excellent customer service, assist with custom aquarium orders, and ensure store cleanliness and compliant marketing practices.

Qualifications

• Proven supervisory or management experience in retail.
• Strong cash reconciliation, POS operation, and basic retail metrics knowledge.
• Excellent organizational and scheduling skills with team performance management.
• Strong communication and problem-solving with a customer-first mindset.
• Interest in aquatics or aquatic equipment preferred.

Responsibilities

• Oversee store operations, rostering, cash handling, and SOP execution.
• Motivate staff to meet sales targets and ensure high customer service.
• Manage inventory, stock replenishment, cycle counts, and shrinkage control.
• Maintain store cleanliness, layout, and local marketing/social media alignment.

Skills

Supervisory experience

Retail management

Cash handling

Scheduling

Communication

Problem-solving

Customer service mindset

Tools

POS software

Job description

About the Role

We are seeking an organized, results-driven Retail Supervisor to lead daily retail operations at our aquarium store. In this role, you will oversee team scheduling, financial controls, customer satisfaction, inventory management, and store profitability while working closely with our Regional Management and Marketing teams.

Key Responsibilities

• Store Operations & Cash Control: Manage shift rosters, oversee daily POS reconciliations/cash handling, enforce SOPs, and execute directives from Regional Management.
• Sales & Customer Experience: Motivate staff to exceed sales targets, maintain high customer service standards, assist with custom aquarium orders, and resolve complex feedback.
• Inventory & Stock Management: Submit stock replenishment orders, perform regular cycle counts/audits, and control shrinkage and damage.
• Store Upkeep & Marketing: Ensure top-tier store cleanliness/layout presentation and manage local social media channels in line with marketing guidelines.

Requirements

• Proven supervisory or management experience in a retail (experience in aquatics, pet care, or specialized retail is a strong advantage).
• Solid understanding of daily cash reconciliation, POS operations, and basic retail financial metrics.
• Strong organizational and scheduling skills with the ability to manage team performance.
• Excellent communication and problem-solving skills with a strong customer-first mindset.
• Interest in fishkeeping, aquascaping, or aquatic equipment is preferred.