Shipping & Customer Care Specialist

ASL GLOBAL PTE. LTD.; Singapore; On-site; SGD 30,000 - 42,000; Full time

Job summary

ASL GLOBAL PTE. LTD. is seeking a Customer Service professional to manage bookings and coordinate logistics for shipments. You will document bookings, liaise with shippers, and arrange transport while keeping sales teams informed and updating on vessel details and schedules.

The role requires ensuring cargoes are handled in good condition, resolving special requirements with shippers, and promptly notifying customers of changes. A proactive, detail-oriented approach is essential.

Responsibilities

• Ensure customer bookings are promptly documented, processed and reviewed for accuracy and completeness.
• Input export job reference.
• Any special shipment requirements shall be resolved with the shipper prior accepting the booking.
• Keep Sales Personnel about their bookings.
• Upon receipt of booking from shipper, Customer Service will book shipment direct with shipping lines or our consol for both FCL and LCL cargo.
• After confirmation of space with shipping lines or consol, Customer Service will advise shipper via email or fax.
• Customer Service will proceed to arrange the trucking and collection of cargo if customer require this service.
• Any changes in vessel details or delay in arrival date will made known to shipper via phone or email by Customer Service.
• Ensure all cargoes send in good condition and if any damage shall revert to customer immediately.
• Verify vendor's invoice and close files.
• Other ad-hoc duties as assigned by the supervisor

Job description

ASL GLOBAL PTE. LTD. is seeking a Customer Service professional to manage bookings and coordinate logistics for shipments. You will document bookings, liaise with shippers, and arrange transport while keeping sales teams informed and updating on vessel details and schedules.

The role requires ensuring cargoes are handled in good condition, resolving special requirements with shippers, and promptly notifying customers of changes. A proactive, detail-oriented approach is essential.