Shift Lead — 24/7 IT Support & Operations

HCL Singapore Pte Limited; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

HCL Singapore Pte Limited is hiring for a Shift Lead in Support & Operations. The role requires handling real-time IT alerts, coordinating with teams and providers, and ensuring critical issues like password resets and O365 problems are resolved promptly.

You will work in a 24x7 rotating shift setup, supporting Windows/VDI, VPN, and end-user tools, with strong emphasis on clear communication and task prioritization.

Qualifications

• Must have worked for global customers and be ready for 24x7 shifts.
• Strong communication to articulate priorities and tasks clearly.
• Experience with end-user support and desktop/VDI environments.

Responsibilities

• Acknowledge IT alerts in real time and own resolution with teams.
• Resolve account lockouts, password resets, and O365 issues.
• Monitor configurations for faults and performance per policy.
• Open tickets and follow up with service providers to close requests.
• Provide incident updates via email, calls, and chat.

Skills

Communication skills

Verbal and written communication

Task management

Education

Bachelor's degree in Engineering

Bachelor's degree in Computer Science

Bachelor's degree in Management Information Systems

Tools

RDP

Helpdesk portal

VPN services

Windows/VDI support

Job description

HCL Singapore Pte Limited is hiring for a Shift Lead in Support & Operations. The role requires handling real-time IT alerts, coordinating with teams and providers, and ensuring critical issues like password resets and O365 problems are resolved promptly.

You will work in a 24x7 rotating shift setup, supporting Windows/VDI, VPN, and end-user tools, with strong emphasis on clear communication and task prioritization.