Service Desk(12 hours Rotational Shift )

Tap Growth ai; Singapore; On-site; SGD 30,000 - 42,000; Full time

Job summary

Tap Growth ai in Singapore is seeking a dedicated service desk professional for a 12-hour rotational shift. You will handle inquiries via call, email, webchat, and IVR, perform 1st-level troubleshooting, and monitor POS security events and network performance to ensure uptime.

The role requires a high school diploma or equivalent and values IT support experience for faster issue resolution. Work from office in Singapore with rotating shifts and strict adherence to SOPs.

Qualifications

• High school diploma or equivalent.
• Experience/knowledge in IT support will be a major plus.
• 12 hours rotating shift.

Responsibilities

• Respond to the incoming inquiries/incidents/requests/alerts (call, email, webchat, EUP, IVRhandling, monitoring consoles)
• 1st-level troubleshooting of unsupported systems, i.e., Workplace, Server, Network, Microsoft 365;
• Secure Access Service Edge;
• Point of SaleSecurity event monitoringServer and network availability and performance monitoringPassword reset and unlock
• Perform log & route to higher tier or Resolver Team(s)
• Record and manage all transactions/cases in the Service Management System
• Broadcast notifications to the relevant parties
• Provide timely status updates and follow up on cases escalated until closure within the service level agreement.
• Ensure daily tasks are executed according to the Standard Operation Procedure

Skills

IT support

Education

High school diploma

Job description

We're Hiring: Service Desk (12 hours Rotational Shift)!

We are looking for a dedicated service desk professional to join our team in Singapore. If you have a passion for providing top-notch IT support and thrive in dynamic environments, this is your chance to make an impact. You will play a key role in ensuring smooth operations and excellent customer service during rotational shifts.

Location: Singapore, Singapore
Work Mode: Work from Office
Role: Service Desk (12-hour Rotational Shift)

Job Descriptions:

• Respond to the incoming inquiries/incidents/requests/alerts (call, email, webchat, EUP, IVRhandling, monitoring consoles)


• 1st-level troubleshooting of unsupported systems, i.e., Workplace, Server, Network,Microsoft 365;


• Secure Access Service Edge;


• Point of SaleSecurity event monitoringServer and network availability and performance monitoringPassword reset and unlock

• Perform log & route [to higher tier or Resolver Team(s)]




• Record and manage all transactions/cases in the Service Management System


• Broadcast notifications to the relevant parties


• Provide timely status updates and follow up on cases escalated until closure within the servicelevel agreement.


• Ensure daily tasks are executed according to the Standard Operation Procedure

Job Requirements:

• High school diploma or equivalent


• Experience/knowledge in IT support will be a major plus


• 12 hours rotating shift