Service Desk(12 hours Rotational Shift )

Rapsys Technologies Pte Ltd.; Singapore; On-site; SGD 26,000 - 42,000; Full time

Job summary

Rapsys Technologies Pte Ltd in Singapore is seeking a dedicated Service Desk professional to join our team on a 12-hour rotational shift, with work-from-office mode. You will play a key role in delivering IT support and maintaining smooth operations in a dynamic environment.

Responsibilities include responding to inquiries and incidents via call, email, webchat and IVR; first-level troubleshooting of Workplace, Server, Network and Microsoft 365; monitoring security edge and system performance;

Qualifications

• 12-hour rotating shift availability
• Experience/knowledge in IT support is a plus
• Located in Singapore

Responsibilities

• Respond to inquiries/incidents/requests/alerts via call, email, webchat, IVR
• 1st-level troubleshooting of Workplace, Server, Network, Microsoft 365
• Secure Access Service Edge
• Monitor POS/server/network availability and performance
• Log and route to higher tier or Resolver Team(s)
• Record and manage all transactions/cases in the Service Management System
• Broadcast notifications to relevant parties
• Provide status updates and follow up on cases escalated until SLA closure
• Execute daily tasks according to the Standard Operation Procedure

Skills

IT support

Customer service

Troubleshooting

Monitoring

Communication

Education

High school diploma or equivalent

Job description

We're Hiring: Service Desk (12 hours Rotational Shift)!

We are looking for a dedicated service desk professional to join our team in Singapore. If you have a passion for providing top-notch IT support and thrive in dynamic environments, this is your chance to make an impact. You will play a key role in ensuring smooth operations and excellent customer service during rotational shifts.

Location: Singapore, Singapore
Work Mode: Work from Office
Role: Service Desk (12-hour Rotational Shift)

Job Descriptions:

• Respond to the incoming inquiries/incidents/requests/alerts (call, email, webchat, EUP, IVRhandling, monitoring consoles)


• 1st-level troubleshooting of unsupported systems, i.e., Workplace, Server, Network,Microsoft 365;


• Secure Access Service Edge;


• Point of SaleSecurity event monitoringServer and network availability and performance monitoringPassword reset and unlock

• Perform log & route [to higher tier or Resolver Team(s)]




• Record and manage all transactions/cases in the Service Management System


• Broadcast notifications to the relevant parties


• Provide timely status updates and follow up on cases escalated until closure within the servicelevel agreement.


• Ensure daily tasks are executed according to the Standard Operation Procedure

Job Requirements:

• High school diploma or equivalent


• Experience/knowledge in IT support will be a major plus


• 12 hours rotating shift