Servienow Developer

Morgan Mckinley Pte Ltd; Singapore; On-site; SGD 90,000 - 150,000; Full time

Job summary

Morgan McKinley Pte Ltd is seeking a ServiceNow professional to design, develop, and implement solutions on the ServiceNow platform. You will collaborate with cross-functional teams to gather requirements, customize and configure applications, and support ITOM-driven workflows.

The role involves configuring workflows, forms, and system objects, plus contributing to data migration, reports, and dashboards while applying best practices in ITSM/ITOM and user management.

Qualifications

• 3 years of experience working with the ServiceNow platform, with a focus on ITOM modules.
• Strong understanding of Discovery, Service Mapping, and Event Management principles and best practices.
• Experience in configuring ServiceNow workflows and forms.
• Experience with creating and maintaining ServiceNow objects like tables, business rules, UI actions, UI policies, includes, workflows, etc.
• Experience with user management including groups, users, roles, ACLs, etc.

Responsibilities

• Assist senior consultants in gathering business requirements and translating them into technical specifications for ServiceNow implementations.
• Configure core ServiceNow modules (ITSM, ITOM, CSM) to support core IT service management processes.
• Participate in user acceptance testing (UAT) and assist with data migration activities.
• Develop basic reports and dashboards to visualize ServiceNow data and track KPIs.

Skills

ServiceNow

ITSM

ITOM

Requirements gathering

UAT

Communication

Education

Bachelor's degree in IT/Computer Science

Tools

ServiceNow ITOM plugins

Data migration

Reports & dashboards

Job description

Responsibilities & Activities:

• Design, develop, and implement solutions using ServiceNow platform capabilities.
• Collaborate with multi-functional teams to gather and understand business requirements.
• Customize and configure ServiceNow applications based on business needs.
• Develop and maintain ServiceNow workflows, forms, s, and reports.
• Provide technical expertise and support for ServiceNow implementations.

Experience & Competency:

• 3 years of experience working with the ServiceNow platform, with a focus on ITOM modules.
• Strong understanding of Discovery, Service Mapping, and Event Management principles and best practices.
• Experience in Observability a plus.
• Experience in configuring ServiceNow workflows and forms.
• Experience with creating and maintaining ServiceNow objects like tables, business rules, client s, UI actions, UI policies, includes, workflows etc.
• Experience with User Management including groups, users, roles, ACLs, etc.
• Excellent problem-solving and communication skills.
• Relevant certifications in ServiceNow (e.g., ServiceNow Certified Implementation Specialist) is a plus.

Key Responsibilities

• Assist senior consultants in gathering business requirements and translating them into technical specifications for ServiceNow implementations.
• Configure core ServiceNow modules (ITSM, ITOM, CSM) to support core IT service management processes.
• Participate in user acceptance testing (UAT) and assist with data migration activities.
• Develop basic reports and dashboards to visualize ServiceNow data and track key performance indicators (KPIs).

Additional Skills:

• Bachelor's degree in IT, Computer Science, or a related field (or equivalent experience).
• Strong understanding of IT service management (ITSM) principles is a plus.
• Basic understanding of ing languages (e.g., Java ) is beneficial.
• Excellent analytical and problem-solving skills.
• Strong communication, collaboration, and interpersonal skills.
• Ability to learn quickly and adapt to new technologies.
• Eagerness to learn and contribute to a fast-paced environment.

Integration:

• Integrate ServiceNow ITOM modules with other enterprise systems to create a seamless and efficient information flow.
• Establish and maintain data integrations to ensure accuracy and consistency.
• Generate and analyze reports related to Discovery, Service Mapping, and Event Management.
• Ensure the organization is prepared for audits and regulatory inspections.