Services Partner Operations, APAC

Apple; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Apple is seeking a Services Partner Operations Program Manager to support APAC partner onboarding and ongoing success, translating regional nuances into scalable processes to drive long-term growth. You will collaborate across diverse teams, manage complex programs, and help turn pilots into repeatable initiatives that expand partner impact.

The ideal candidate thrives in dynamic environments, demonstrates strong communication, and can navigate ambiguity while delivering measurable outcomes.

Qualifications

• 5+ years of experience in partner operations, technical program management, or a related field within a technology or services organization.
• Proven experience independently managing complex, cross-functional programs with multiple stakeholders across internal and external teams
• Hands-on experience with technical integrations, API-based implementations, or back-end platform operations
• Strong analytical skills with the ability to define, track, and act on performance metrics and KPIs
• Demonstrated ability to communicate clearly and effectively with stakeholders at all levels through structured reporting and business reviews
• A passion and curiosity for solving complex operational challenges
• Ability to think strategically and execute tactically, with persistent attention to detail and a high level of comfort navigating ambiguity

Skills

Partner operations

Cross-functional PM

API integrations

KPI analysis

Stakeholder comms

Operational mindset

Strategic thinking

Job description

Join one of Apple's fastest-growing businesses and help expand our partner ecosystem. Apple's Services Partner Operations team seeks a results-driven program manager to support the technical and operational onboarding and ongoing success of Asia Pacific partners delivering Apple Services to their customers. We are looking for a detail-oriented, collaborative professional who thrives in dynamic, evolving environments and is passionate about building impactful partnerships. In this role, you will translate regional and partner-specific nuances into scalable processes, helping to turn pilot programs into repeatable initiatives that drive long-term growth. Success requires building strong cross-functional relationships, fostering alignment across diverse teams, and communicating clearly to ensure shared understanding across stakeholders.

Description

The Services Partner Operations Program Manager supports APAC Services growth efforts with a focus on cultivating existing distribution partnerships, onboarding new partnerships and offers, and helping to identify the platform solutions needed to support the partners represented in this region. The role requires a highly motivated, proactive, and detail-oriented individual contributor who can effectively collaborate across diverse internal and external teams to meet strategic business and operational objectives. The successful candidate is a self-starter with the ability to manage complex programs independently and thrive in a fast-moving and ambiguous environment.

Minimum Qualifications

• 5+ years of experience in partner operations, technical program management, or a related field within a technology or services organization
• Proven experience independently managing complex, cross-functional programs with multiple stakeholders across internal and external teams
• Hands-on experience with technical integrations, API-based implementations, or back-end platform operations
• Strong analytical skills with the ability to define, track, and act on performance metrics and KPIs
• Demonstrated ability to communicate clearly and effectively with stakeholders at all levels through structured reporting and business reviews
• A passion and curiosity for solving complex operational challenges
• Ability to think strategically and execute tactically, with persistent attention to detail and a high level of comfort navigating ambiguity

Preferred Qualifications

• 7+ years of experience in partner operations, business development, or technical program management
• Experience working within or alongside subscription-based services businesses
• Demonstrated success transitioning manual or pilot programs into automated, repeatable, and scalable operational processes
• Ability to influence without authority across diverse, matrixed organizations
• Exceptional attention to detail
• Experience working collaboratively with subscription services or building partnerships for media or entertainment services with Carriers, Retailers, MVPDs, Financial Services, and other third-party media and entertainment companies
• Proven experience delivering projects with multiple cross-functional teams (e.g., business development, finance, and engineering)
• Depending on market alignment, this role may require professional proficiency in Mandarin, Japanese or Korean to effectively communicate with internal stakeholders, business partners and vendors located in the respective markets.

Apple is an equal opportunity employer that is committed to inclusion and diversity. Apple provides reasonable accommodations to applicants with disabilities and in accordance with local requirements. Apple is a drug-free workplace.

At Apple, we believe accessibility is a fundamental human right. You'll find that idea reflected in everything here - in our culture, our benefits and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong.

Learn about accessibility in Apple's workplace

We're a diverse collective of thinkers and doers, continually reimagining what's possible to help us all do what we love in new ways. And the same innovation that goes into our products also applies to our practices - strengthening our commitment to leave the world better than we found it. This is where your work can make a difference in people’s lives. Including your own.

We're a diverse collective of thinkers and doers, continually reimagining what's possible to help us all do what we love in new ways. And the same innovation that goes into our products also applies to our practices - strengthening our commitment to leave the world better than we found it. This is where your work can make a difference in people’s lives. Including your own.