ServiceNow Solutions Architect - Financial Services Focus

ERNST & YOUNG ADVISORY PTE. LTD.; Singapore; On-site; SGD 180,000 - 240,000; Full time

Benefits offered by this job

Health insurance

Professional development

Career advancement

Job summary

ERNST & YOUNG ADVISORY PTE. LTD. seeks an experienced ServiceNow Solution Architect to drive enterprise service management and workflow transformation for financial services clients across the region.

You will design scalable platform solutions, engage stakeholders, and lead cross-functional architecture efforts end-to-end. The role requires 6+ years delivering ServiceNow solutions, strong integration capabilities (REST/SOAP), and relevant certifications.

Qualifications

• Bachelor's degree in computer science, information technology, engineering or related discipline.
• At least 6 years delivering ServiceNow solutions including architecture and design responsibilities.
• Consulting experience within Financial Services environment.
• Hands-on experience across ServiceNow modules such as ITSM, ITOM, CSM, HRSD, IRM/GRC, Asset Management or related areas.
• Experience designing integrations using REST, SOAP, APIs and related technologies.
• Relevant ServiceNow certifications (CSA, CIS, CAD or equivalent) are advantageous.

Responsibilities

• Design scalable ServiceNow platform solutions aligned with client objectives and technology strategies.
• Engage stakeholders to assess requirements, define target architectures, and recommend implementation approaches.
• Lead solution design across engagements including platform configuration, integration architecture and workflow automation.
• Provide architecture guidance from design through deployment and post-implementation support.
• Support integrations with external applications, cloud platforms and enterprise systems.
• Conduct platform assessments to improve efficiency, service delivery and user experience.
• Develop architecture artefacts, design documents and implementation standards.
• Collaborate with development teams to ensure quality, scalability and maintainability.

Skills

ServiceNow design

Enterprise service management

Stakeholder management

Agile delivery

REST/SOAP integrations

Education

Bachelor's degree in Computer Science / IT / Engineering

Tools

ServiceNow ITSM

ServiceNow ITOM

ServiceNow CSM

ServiceNow HRSD

ServiceNow IRM/GRC

Job description

ERNST & YOUNG ADVISORY PTE. LTD. seeks an experienced ServiceNow Solution Architect to drive enterprise service management and workflow transformation for financial services clients across the region.

You will design scalable platform solutions, engage stakeholders, and lead cross-functional architecture efforts end-to-end. The role requires 6+ years delivering ServiceNow solutions, strong integration capabilities (REST/SOAP), and relevant certifications.