ServiceNow Solution Architect | Public Sector | 1 Year Contract

NEXBRIDGE RECRUITMENT PTE. LTD.; Singapore; On-site; SGD 180,000 - 240,000; Full time

Job summary

NEXBRIDGE RECRUITMENT PTE. LTD. is seeking an experienced ServiceNow Solution Architect & Scrum Master to lead platform strategy, agile delivery, and AI initiatives within a large enterprise.

This role combines architectural leadership with hands-on agile delivery to ensure high-quality outcomes. The ideal candidate will drive design migrations from legacy systems, manage backlogs with stakeholders, and coach teams in agile practices while aligning technology with business goals.

Qualifications

• Minimum 8–10 years in solution architecture with 3+ years on ServiceNow
• Proven Scrum Master or Agile Delivery Lead experience in large enterprises
• Experience with migrations from legacy platforms to modern enterprise systems

Responsibilities

• Lead ServiceNow platform strategy and architecture decisions
• Drive agile ceremonies and backlog management across multiple delivery teams
• Design and implement AI capabilities (NowAssist, AI features) and integrate with SaaS platforms
• Oversee migration from legacy systems to ServiceNow with minimal disruption
• Provide enterprise-wide architecture guidance and governance

Skills

Solution Architecture

Scrum Master

Agile Delivery

Stakeholder Communication

AI & ML

Enterprise Architecture

Migration Strategy

Tools

ServiceNow

Copilot

Workday

SAP

COUPA

Job description

Job Summary

We are looking for an experienced and technically strong ServiceNow Solution Architect & Scrum Master to lead platform strategy, agile delivery, and AI innovation initiatives within a large-scale enterprise environment. This is a high-impact dual role suited for someone who is equally comfortable driving architectural decisions and leading agile delivery teams to consistent, high-quality outcomes.

Job Responsibilities

ServiceNow Platform Leadership

• Conduct feasibility studies to evaluate ServiceNow implementation opportunities and assess technical viability
• Lead architectural design and migration strategy for transitioning workflows from legacy platforms such as SharePoint, Nintex K2, and other systems to ServiceNow with minimal business disruption
• Design and oversee implementation of ServiceNow Performance Monitoring and Predictive Analytics capabilities to enhance operational visibility and enable data-driven decision making
• Establish monitoring frameworks providing real-time insights into system performance, user adoption, and business process efficiency

Agile Delivery & Scrum Leadership

• Serve as Scrum Master across one or more ServiceNow delivery teams, facilitating all Scrum ceremonies including sprint planning, daily stand-ups, sprint reviews, and retrospectives
• Champion agile principles across the organisation, coaching teams and stakeholders on Scrum frameworks and fostering a culture of continuous improvement
• Own and manage the product backlog in close collaboration with Product Owners and business stakeholders, ensuring user stories are well-defined, prioritised, and sprint-ready
• Track and communicate key agile metrics including velocity, sprint burndown, and release progress to senior leadership and programme stakeholders
• Proactively identify and remove impediments that obstruct team progress, escalating blockers where necessary

Artificial Intelligence & Innovation

• Design, architect, and oversee implementation of ServiceNow AI capabilities including NowAssist, Agentic AI, and other emerging AI features
• Lead exploration and experimentation to integrate ServiceNow AI with SaaS platforms including Microsoft Copilot, Workday, SAP, COUPA, iValua, and Oracle
• Oversee migration to ServiceNow Protected Platform (SPP) and unlock new capabilities including AI Agent Studio and Workflow Data Fabric

Enterprise Architecture

• Provide enterprise-wide architecture review and guidance ensuring ServiceNow implementations align with the organisation's broader technology strategy
• Collaborate with cross-functional stakeholders to identify standardisation opportunities and promote architectural consistency across the enterprise

Access Control & Licensing Optimisation

• Streamline and simplify the existing ServiceNow access control matrix within current licensing constraints
• Develop strategies to optimise user access patterns, reduce administrative overhead, and maintain appropriate security controls

Quality Assurance & Vendor Management

• Provide independent validation and counter-checks of vendor solutions and implementation efforts
• Conduct thorough reviews of ServiceNow instance upgrades, validate code quality during deployments, and ensure adherence to best practices and organisational standards
• Serve as the technical authority for vendor accountability and solution quality assurance

Job Requirements

• Minimum 8 to 10 years of solution architecture experience with at least 3 years focused on ServiceNow, with preference for ServiceNow Customer Service Management (CSM)
• Minimum 3 years of experience as a Scrum Master or Agile Delivery Lead within enterprise technology or digital transformation programmes
• Demonstrated experience facilitating agile ceremonies, managing product backlogs, and coaching cross-functional teams
• Proven track record in enterprise solution architecture, system integration, and large-scale digital transformation projects
• Deep understanding of workflow migration strategies and legacy system modernisation
• Experience with ServiceNow Performance Analytics, Predictive Intelligence, and AI capabilities
• Knowledge of enterprise software ecosystems including ERP, HCM, and procurement platforms
• Experience in vendor management, solution validation, and ensuring delivery quality standards
• Experience leveraging AI tools and automation to improve processes, decision-making, and operational efficiency
• Strong analytical, problem-solving, and communication skills — able to present complex technical concepts to both technical and non-technical audiences

Good to Have

• ServiceNow Certified System Administrator (CSA) and/or Certified Implementation Specialist (CIS)
• Certified Scrum Master (CSM), Professional Scrum Master (PSM), or SAFe Scrum Master certification
• TOGAF or equivalent enterprise architecture certification
• Experience with cloud platforms and modern integration technologies
• Knowledge of AI/ML technologies and enterprise applications
• Familiarity with scaled agile frameworks such as SAFe or LeSS
• Experience in government or highly regulated environments

We regret that only shortlisted candidates will be notified.