Solution Architect (ServiceNow) | Government Agency | 12 Months Contract Extendable

NEXBRIDGE RECRUITMENT PTE. LTD.; Singapore; On-site; SGD 180,000 - 240,000; Full time

Job summary

NEXBRIDGE RECRUITMENT PTE. LTD. seeks an experienced ServiceNow Solution Architect & Scrum Master to drive platform strategy, agile delivery, and AI innovations in a large enterprise.

You will lead architectural decisions and guide multiple delivery teams to deliver high-quality outcomes. The role requires strong expertise in ServiceNow, enterprise architecture, and agile leadership, with emphasis on migration from legacy systems and governance across programs.

Qualifications

• Minimum 8–10 years in solution architecture with 3+ years on ServiceNow, CS M/CIS preferred.
• Strong experience leading agile delivery and Scrum ceremonies in enterprise environments.
• Demonstrated ability to manage backlogs, coach teams, and drive digital transformation.
• Proven track record in architecture reviews, system integration, and large-scale programs.
• Experience with AI capabilities, analytics, and enterprise software ecosystems.

Responsibilities

• Lead ServiceNow platform architecture, feasibility studies, and migration strategies.
• Serve as Scrum Master across delivery teams, managing ceremonies and backlogs.
• Design and oversee AI capabilities integration with SaaS platforms.
• Provide enterprise-wide architectural guidance and standardisation.
• Optimise access control within licensing constraints and ensure security controls.
• Conduct vendor reviews, validate deployments, and uphold quality standards.

Skills

Solution architecture

Scrum Master

Agile Delivery

Enterprise Architecture

Vendor management

AI capabilities

Communication

Analytical thinking

Tools

ServiceNow

Job description

Job Summary

We are looking for an experienced and technically strong ServiceNow Solution Architect & Scrum Master to lead platform strategy, agile delivery, and AI innovation initiatives within a large-scale enterprise environment. This is a high-impact dual role suited for someone who is equally comfortable driving architectural decisions and leading agile delivery teams to consistent, high-quality outcomes.

Job Responsibilities

ServiceNow Platform Leadership

• Conduct feasibility studies to evaluate ServiceNow implementation opportunities and assess technical viability
• Lead architectural design and migration strategy for transitioning workflows from legacy platforms such as SharePoint, Nintex K2, and other systems to ServiceNow with minimal business disruption
• Design and oversee implementation of ServiceNow Performance Monitoring and Predictive Analytics capabilities to enhance operational visibility and enable data-driven decision making
• Establish monitoring frameworks providing real-time insights into system performance, user adoption, and business process efficiency

Agile Delivery & Scrum Leadership

• Serve as Scrum Master across one or more ServiceNow delivery teams, facilitating all Scrum ceremonies including sprint planning, daily stand-ups, sprint reviews, and retrospectives
• Champion agile principles across the organisation, coaching teams and stakeholders on Scrum frameworks and fostering a culture of continuous improvement
• Own and manage the product backlog in close collaboration with Product Owners and business stakeholders, ensuring user stories are well-defined, prioritised, and sprint-ready
• Track and communicate key agile metrics including velocity, sprint burndown, and release progress to senior leadership and programme stakeholders
• Proactively identify and remove impediments that obstruct team progress, escalating blockers where necessary

Artificial Intelligence & Innovation

• Design, architect, and oversee implementation of ServiceNow AI capabilities including NowAssist, Agentic AI, and other emerging AI features
• Lead exploration and experimentation to integrate ServiceNow AI with SaaS platforms including Microsoft Copilot, Workday, SAP, COUPA, iValua, and Oracle
• Oversee migration to ServiceNow Protected Platform (SPP) and unlock new capabilities including AI Agent Studio and Workflow Data Fabric

Enterprise Architecture

• Provide enterprise-wide architecture review and guidance ensuring ServiceNow implementations align with the organisation's broader technology strategy
• Collaborate with cross-functional stakeholders to identify standardisation opportunities and promote architectural consistency across the enterprise

Access Control & Licensing Optimisation

• Streamline and simplify the existing ServiceNow access control matrix within current licensing constraints
• Develop strategies to optimise user access patterns, reduce administrative overhead, and maintain appropriate security controls

Quality Assurance & Vendor Management

• Provide independent validation and counter-checks of vendor solutions and implementation efforts
• Conduct thorough reviews of ServiceNow instance upgrades, validate code quality during deployments, and ensure adherence to best practices and organisational standards
• Serve as the technical authority for vendor accountability and solution quality assurance

Job Requirements

• Minimum 8 to 10 years of solution architecture experience with at least 3 years focused on ServiceNow, with preference for ServiceNow Customer Service Management (CSM)
• Minimum 3 years of experience as a Scrum Master or Agile Delivery Lead within enterprise technology or digital transformation programmes
• Demonstrated experience facilitating agile ceremonies, managing product backlogs, and coaching cross-functional teams
• Proven track record in enterprise solution architecture, system integration, and large-scale digital transformation projects
• Deep understanding of workflow migration strategies and legacy system modernisation
• Experience with ServiceNow Performance Analytics, Predictive Intelligence, and AI capabilities
• Knowledge of enterprise software ecosystems including ERP, HCM, and procurement platforms
• Experience in vendor management, solution validation, and ensuring delivery quality standards
• Experience leveraging AI tools and automation to improve processes, decision-making, and operational efficiency
• Strong analytical, problem-solving, and communication skills — able to present complex technical concepts to both technical and non-technical audiences

Good to Have

• ServiceNow Certified System Administrator (CSA) and/or Certified Implementation Specialist (CIS)
• Certified Scrum Master (CSM), Professional Scrum Master (PSM), or SAFe Scrum Master certification
• TOGAF or equivalent enterprise architecture certification
• Experience with cloud platforms and modern integration technologies
• Knowledge of AI/ML technologies and enterprise applications
• Familiarity with scaled agile frameworks such as SAFe or LeSS
• Experience in government or highly regulated environments

We regret that only shortlisted candidates will be notified.