Servicenow Developer

VUI SYSTEMS PTE. LTD.; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

VUI SYSTEMS PTE. LTD. seeks a skilled ServiceNow professional to design, implement, and optimize ITOM-enabled solutions on the ServiceNow platform in Singapore.

The role involves collaborating with cross-functional teams to capture business requirements and translate them into technical specifications. You will configure ITSM/ITOM/CSM modules, build workflows and forms, and contribute to data migration and UAT activities.

Qualifications

• 5+ years of experience with the ServiceNow platform, with a focus on ITOM modules.
• Strong understanding of Discovery, Service Mapping, and Event Management principles and best practices.
• Experience in configuring ServiceNow workflows and forms.
• Experience with creating and maintaining ServiceNow objects like tables, business rules, client scripts, UI actions, UI policies, script includes, workflows etc.
• Experience with User Management including groups, users, roles, ACLs, etc.
• Relevant certifications in ServiceNow (e.g., ServiceNow Certified Implementation Specialist) is a plus.

Responsibilities

• Assist senior consultants in gathering business requirements and translating them into technical specifications for ServiceNow implementations.
• Configure core ServiceNow modules (ITSM, ITOM, CSM) to support core IT service management processes.
• Participate in user acceptance testing (UAT) and assist with data migration activities.
• Develop basic reports and dashboards to visualize ServiceNow data and track KPIs.

Skills

ServiceNow ITOM

ServiceNow ITSM

Service Mapping

Discovery

Event Management

Scripting (JavaScript)

Problem-solving

Communication

Education

Bachelor's degree in IT or Computer Science

Tools

ServiceNow

Job description

Responsibilities & Activities:

• Design, develop, and implement solutions using ServiceNow platform capabilities.
• Collaborate with multi-functional teams to gather and understand business requirements.
• Customize and configure ServiceNow applications based on business needs.
• Develop and maintain ServiceNow workflows, forms, scripts, and reports.
• Provide technical expertise and support for ServiceNow implementations.

Experience & Competency:

• 5+ years of experience working with the ServiceNow platform, with a focus on ITOM modules.
• Strong understanding of Discovery, Service Mapping, and Event Management principles and best practices.
• Experience in configuring ServiceNow workflows and forms.
• Experience with creating and maintaining ServiceNow objects like tables, business rules, client scripts, UI actions, UI policies, script includes, workflows etc.
• Experience with User Management including groups, users, roles, ACLs, etc.
• Excellent problem-solving and communication skills.
• Relevant certifications in ServiceNow (e.g., ServiceNow Certified Implementation Specialist) is a plus.

Key Responsibilities

• Assist senior consultants in gathering business requirements and translating them into technical specifications for ServiceNow implementations.
• Configure core ServiceNow modules (ITSM, ITOM, CSM) to support core IT service management processes.
• Participate in user acceptance testing (UAT) and assist with data migration activities.
• Develop basic reports and dashboards to visualize ServiceNow data and track key performance indicators (KPIs).

Additional Skills:

• Bachelor's degree in IT, Computer Science, or a related field (or equivalent experience).
• Strong understanding of IT service management (ITSM) principles is a plus.
• Basic understanding of scripting languages (e.g., JavaScript) is beneficial.
• Excellent analytical and problem-solving skills.
• Strong communication, collaboration, and interpersonal skills.
• Ability to learn quickly and adapt to new technologies.

Eagerness to learn and contribute to a fast-paced environment.Ability to work independently and as part of a team.