ServiceNow Change Management Specialist - ITSM Workflow Pro

MCI IT SOLUTIONS PTE. LTD.; Singapore; On-site; SGD 70,000 - 100,000; Full time

Job summary

MCI IT SOLUTIONS PTE. LTD. in Singapore is seeking a ServiceNow Change Management Analyst to manage and support the ITSM Change Management module.

You will maintain change processes, resolve issues, and implement approved enhancements to improve workflow efficiency and operational performance. The role requires hands-on experience with ServiceNow Change Management, ITIL knowledge, and strong collaboration with Change Managers and CAB members.

Qualifications

• Strong analytical and troubleshooting abilities.
• Effective communication and interpersonal skills, with the ability to coordinate with both business users and technical teams.
• Diploma or Degree in Information Technology, Computer Science or a related field.
• Hands-on experience with ServiceNow ITSM Change Management module and administrator tasks.
• Familiarity with ITIL principles and Change Management processes.
• Knowledge of ServiceNow Flow Designer, workflow configuration, Business Rules, Client Scripts and UI Policies.

Responsibilities

• Provide ongoing administration and technical support for the ServiceNow ITSM Change Management module.
• Configure and maintain change workflows, approval mechanisms, change models, assignment rules and automated notifications.
• Ensure operation of Standard, Normal and Emergency Change processes.
• Manage system configurations, forms, fields, Business Rules, UI Policies and other components.
• Collaborate with Change Managers, CAB members and stakeholders to address system issues and improve change processes.
• Analyse and resolve issues related to change requests, approval routing, notifications and workflow execution.
• Implement system enhancements and configuration updates per business requirements.
• Assist with functional testing, UAT, system releases and deployment activities.
• Prepare and update technical documentation and operation procedures.
• Develop and maintain reports, dashboards and performance metrics.

Skills

Analytical skills

Communication skills

Education

IT/CS degree

Tools

ServiceNow Flow Designer

Workflow configuration

Business Rules

Client Scripts

UI Policies

Job description

MCI IT SOLUTIONS PTE. LTD. in Singapore is seeking a ServiceNow Change Management Analyst to manage and support the ITSM Change Management module.

You will maintain change processes, resolve issues, and implement approved enhancements to improve workflow efficiency and operational performance. The role requires hands-on experience with ServiceNow Change Management, ITIL knowledge, and strong collaboration with Change Managers and CAB members.