ServiceNow Business Analyst — ITSM/CSM & Agile Delivery

7600 Accenture Pte Ltd Company

Singapore

On-site

SGD 70,000 - 100,000

Full time

14 days+

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Job summary

Accenture in Singapore is seeking a ServiceNow Business Analyst to drive ITSM and CSM implementations, translating business needs into clear requirements, user stories, and functional designs. You will lead workshops with stakeholders, collaborate with global teams, assist configuration, testing (UAT) and go-live activities, and monitor system usage to identify improvements.

This role requires a degree in Computer Science or a related field and 2–5 years of experience with strong communication

Qualifications

2–5 years of experience as a ServiceNow business analyst.
Strong knowledge of ServiceNow ITSM modules (Incident, Problem, Change, Request, CMDB).
Hands-on ServiceNow CSM experience (case management, knowledge base, SLAs).
Proficient in Agile/Scrum delivery and cross-functional collaboration; strong communicator.
Bachelor’s degree in Computer Science, Information Systems, or related field.

Responsibilities

Gather, document, and validate requirements for ServiceNow ITSM and CSM implementations.
Translate business needs into user stories, specifications, and process flows.
Facilitate workshops with stakeholders to identify process improvements.
Support ServiceNow configuration and customization with technical teams.
Participate in UAT, go-live, and post-deployment support; monitor performance.
Stay updated with new ServiceNow features and roadmap planning.