Service Team Leader

PARKROYAL on Beach Road, Singapore; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

PARKROYAL on Beach Road, Singapore is seeking a Service Team Leader responsible for supervising and assisting the manager in outlet operations. This role involves leading shifts, ensuring service quality, and taking food and beverage orders.

The ideal candidate has a minimum of 3 years of relevant food and beverage service experience and possesses good leadership and coaching skills. A pleasant personality and good English communication are also essential for this role.

Qualifications

• Minimum 3 years of relevant food and beverage service experience.
• Pleasant, well groomed with outgoing personality.
• Good managerial and coaching skills.

Responsibilities

• Assist the manager in administering and organizing the outlet.
• Lead and supervise a shift, ensuring service quality.
• Take food and beverage orders and serve them.

Skills

Good conversational English

Leadership skills

Food & beverage knowledge

Education

GCE 'N' level education

Job description

PARKROYAL on Beach Road is a modern upscale hotel strategically located at the gateway of Singapore’s historic Kampong Gelam district. The hotel operates 346 spacious guestrooms (from 35 sqm), serving leisure, corporate and MICE segments. It has two high‑ceiling, pillar‑less ballrooms, supported by function rooms and boardrooms for meetings, conferences and social events. Guests can enjoy diverse dining experiences, from Halal‑certified Ginger, celebrating Southeast Asian and localised flavours, to Club 5, a relaxed lounge serving crafted beverages. Wellness facilities include an award‑winning St. Gregory spa, a panoramic sky‑view pool and a fully equipped gym on the hotel’s Wellness Floor. Driven by a passion for people and place, PARKROYAL on Beach Road delivers warm service and authentic local experiences, creating stays that are both meaningful and distinctly Singaporean.

The Role

The position is responsible for supervising and assisting the manager in outlet operations. He or she will assume the role of the manager in the absence of the Restaurant Manager. The Service Team Leader reports to the Restaurant Manager.

Primary Responsibilities

• Assist the manager in efficiently administering and organizing the outlet into a profitable centre and increasing revenue.
• Lead and supervise a shift, inspecting table and work area layouts and settings, ensuring service quality and hygiene matters.
• Ensure that mis‑en‑place/side station is set up with food items, non‑food items such as crockery and chinaware before the shift commences.
• Replenish items as and when necessary.
• Ensure that tables under his charge have the correct cutlery and table settings before the shift commences.
• Take food and beverage orders and serve them.
• Clear and remove soiled dishes, and bring them to the dish‑washing area.
• Present bills to diners, collect payment and give to the cashier, return change or credit card to diners.
• Reset tables after use.
• Establish par stock and supervise inventory taking.
• Conduct departmental SOP training for all staff.
• Assist in forecasting staff requirements and in scheduling day off, vacation, and overtime requirements.
• Undertake any other related task, duty or assignment that may be given by the Restaurant Manager.

Talent Profile

Job summary: Supervising and assisting the manager in outlet operations. He or she will assume the role of the manager in the absence of the Restaurant Manager.

Experience

Minimum 3 years of relevant food and beverage service experience.

Education

GCE ‘N’ level education.

Competencies

• Good conversational English and reasonable writing skills.
• Pleasant, well groomed with outgoing personality.
• Good leadership, coaching and managerial skills.
• Extensive food & beverage knowledge.