service sales specialist analytical

BlackBerry Inc.; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

ABB is seeking a seasoned Service Sales professional in Singapore to drive service sales across the portfolio and penetrate the Installed Base (IB). You will identify upgrade opportunities, develop strategic plans with channel partners, and build long-term customer relationships.

The role requires 5+ years in automation/instrumentation sales, strong technical knowledge, and experience in proposals and negotiations. Onsite work model with emphasis on customer engagements and lifecycle solutions.

Qualifications

• Bachelor’s Degree in Electrical, Automation, Chemical or another relevant Engineering discipline.
• Minimum 5 years of experience in Automation, Instrumentation, and Analytic products sales, service sales, or project execution.
• Strong technical knowledge of process automation systems, field instrumentation, analyzers, and industrial control solutions.
• Proven track record in developing customer relationships, identifying sales opportunities, and achieving revenue and profitability targets.
• Experience in preparing technical and commercial proposals, contract negotiations, and managing customer service agreements.

Responsibilities

• Penetrate and grow the Installed Base (IB) by identifying and developing sales opportunities for upgrade, retrofit, and value-add solutions, utilizing IB databases to expand ABB's footprint in designated areas and new markets.
• Develop and execute a strategic sales plan aligned with channel strategy and pricing frameworks, proactively monitoring performance and proposing recovery plans when targets are at risk.
• Drive service sales growth across the entire service portfolio by generating leads, exploring new market opportunities, and leveraging market trend insights to identify and develop potential new service offerings.
• Represent ABB as a skilled marketer and solutions partner during customer engagements, campaigns, trade fairs, exhibitions, conferences, and other marketing activities to promote ABB's full range of service products and solutions.
• Build and nurture long-term customer relationships by deeply understanding customer needs, applicable regulations, and technical requirements — translating these into relevant ABB Service offerings and Life Cycle Management (LCM) solutions.
• Ensure a seamless and positive customer experience throughout the sales process by capturing customer feedback, maintaining high satisfaction levels, and contributing to risk assessments related to price and quality.
• Maintain accurate and up-to-date records by regularly updating the IB in the Service database with site changes and registering all required information into the appropriate customer systems.

Skills

Service sales

Account development

Technical sales

Process automation

Field instrumentation

Analytical instruments

Education

Bachelor’s Degree in Electrical / Automation / Chemical Engineering

Tools

CRM systems

Job description

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.This position reports to:Business Manager - Commercial and Operat__Your role and responsibilitiesIn this role, you will have the opportunity to drive service sales processes, generate service sales opportunities and secure profitable sales within the designated areas. Each day, you will focus on Installed Base (IB) penetration and selling the entire Service product portfolio. You will also showcase your expertise by building long-term customer relationships and ensuring immediate response to specific customer needs and issues.The work model for the role is: OnsiteYou will be mainly accountable for:Penetrate and grow the Installed Base (IB) by identifying and developing sales opportunities for upgrade, retrofit, and value-add solutions, utilizing IB databases to expand ABB's footprint in designated areas and new markets.Develop and execute a strategic sales plan aligned with channel strategy and pricing frameworks, proactively monitoring performance and proposing recovery plans when targets are at risk.Drive service sales growth across the entire service portfolio by generating leads, exploring new market opportunities, and leveraging market trend insights to identify and develop potential new service offerings.Represent ABB as a skilled marketer and solutions partner during customer engagements, campaigns, trade fairs, exhibitions, conferences, and other marketing activities to promote ABB's full range of service products and solutions.Build and nurture long-term customer relationships by deeply understanding customer needs, applicable regulations, and technical requirements — translating these into relevant ABB Service offerings and Life Cycle Management (LCM) solutions.Ensure a seamless and positive customer experience throughout the sales process by capturing customer feedback, maintaining high satisfaction levels, and contributing to risk assessments related to price and quality.Maintain accurate and up-to-date records by regularly updating the IB in the Service database with site changes and registering all required information into the appropriate customer systems.Qualifications for the roleBachelor’s Degree in Electrical, Automation, Chemical or another relevant Engineering discipline.Minimum 5 years of experience in Automation, Instrumentation, and Analytical products sales, service sales, or project execution.Strong technical knowledge of process automation systems, field instrumentation, analyzers, and industrial control solutions.Proven track record in developing customer relationships, identifying sales opportunities, and achieving revenue and profitability targets.Experience in preparing technical and commercial proposals, contract negotiations, and managing customer service agreements.Excellent communication, presentation, and stakeholder management skills, with the ability to work effectively with customers, engineering teams, and service operations.What's in it for you?We want you to bring your full self to work—your ideas, your energy, your ambition. You’ll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.More about usThe Measurement & Analytics Division is among the world’s leading manufacturers and suppliers of smart instrumentation and analyzers, working at the heart of industrial digital transformation. The Measurement & Analytics Division’s portfolio consists of analyzers measuring compositions of gases and liquids; instrumentation measuring process variables such as temperature, pressure, flow, and level; force measurement solutions measuring parameters such as flatness, thickness, and tension; and advanced digital solutions for device management, device health check and predictive maintenance. The Measurement & Analytics Division serves key industries such as oil and gas, chemical, water and wastewater, power, hydrogen, batteries, as well as the marine industry. The Division enables the optimization of industrial processes by providing and analyzing data collected from sensing and smart measurement devices. Parameters such as emission levels and production inputs are measured by providing ‘before’ and ‘after’ values, enabling efficient operations and environmental sustainability through measurement.Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.Ready to make an impact?Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.