Service Sales Specialist

BlackBerry Inc.; Singapore; On-site; SGD 90,000 - 150,000; Full time

Job summary

ABB's Service Division is seeking a Service Sales Specialist to drive service sales growth within ABB's installed base, promoting lifecycle management solutions, upgrades, and maintenance services.

You will build strong customer relationships, manage a healthy pipeline through site visits, tenders, and CRM usage, and collaborate with service, sales, and cross-functional teams to deliver cost-effective, compliant solutions.

Qualifications

• Bachelor's degree in Electrical Engineering, Electronics Engineering, Mechanical Engineering, Business, or a related discipline.
• Minimum 3-5 years of experience in service sales and proven track record in developing service business opportunities, managing customer accounts, and achieving sales growth targets.
• Prior experience selling medium-voltage (MV) and low-voltage (LV) electrical products, components, or solutions, preferably within ABB's Electrification portfolio or equivalent offerings from competitors.
• Strong understanding of service agreements, maintenance solutions, upgrades, lifecycle management, and value-added service offerings.

Responsibilities

• Drive service sales growth by identifying and developing opportunities within ABB's installed base, promoting lifecycle management solutions, upgrades, retrofits, maintenance services, and the broader service portfolio to achieve sales and profitability targets.
• Build and maintain strong customer relationships by understanding customer needs, translating requirements into ABB service solutions, providing technical and commercial expertise, and ensuring customer satisfaction throughout the sales process.
• Develop and manage a healthy sales pipeline through proactive customer engagement, regular site visits, market development activities, lead generation, tender and proposal management, and effective utilization of CRM and installed base databases.
• Collaborate with service, sales, and cross-functional teams to implement service sales strategies, prepare customer-focused offerings, assess commercial risks, and deliver safe, reliable, and cost-effective solutions aligned with ABB's standards and business objectives.

Education

Bachelor's degree in Electrical Engineering, Electronics Engineering, Mechanical Engineering, Business, or related discipline

Job description

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world. This position reports to: Service Sales Specialist __

Responsibilities

• Drive service sales growth by identifying and developing opportunities within ABB's installed base, promoting lifecycle management solutions, upgrades, retrofits, maintenance services, and the broader service portfolio to achieve sales and profitability targets.
• Build and maintain strong customer relationships by understanding customer needs, translating requirements into ABB service solutions, providing technical and commercial expertise, and ensuring customer satisfaction throughout the sales process.
• Develop and manage a healthy sales pipeline through proactive customer engagement, regular site visits, market development activities, lead generation, tender and proposal management, and effective utilization of CRM and installed base databases.
• Collaborate with service, sales, and cross-functional teams to implement service sales strategies, prepare customer-focused offerings, assess commercial risks, and deliver safe, reliable, and cost-effective solutions aligned with ABB's standards and business objectives.

Qualifications

• Bachelor's degree in Electrical Engineering, Electronics Engineering, Mechanical Engineering, Business, or a related discipline.
• Minimum 3-5 years of experience in service sales and proven track record in developing service business opportunities, managing customer accounts, and achieving sales growth targets.
• Prior experience selling medium-voltage (MV) and low-voltage (LV) electrical products, components, or solutions, preferably within ABB's Electrification portfolio or equivalent offerings from competitors.
• Strong understanding of service agreements, maintenance solutions, upgrades, retrofits, lifecycle management, and value-added service offerings.
• Excellent communication, presentation, negotiation, and relationship-building skills, with the ability to engage customers at multiple organizational levels.
• Experience using CRM systems and sales pipeline management tools, with strong analytical and commercial acumen.
• Demonstrated commitment to customer satisfaction, safety, integrity, and compliance, with the ability to work collaboratively across teams to deliver reliable and cost-effective customer solutions.

More about us ABB's Service Division partners with our customers to improve the availability, reliability, predictability and sustainability of electrical products and installations. The Division’s extensive service portfolio offers product care, modernization, and advisory services to improve performance, extend equipment lifetime and deliver new levels of operational and sustainable efficiency. We help customers keep resources in use for as long as possible, extracting the maximum value from them, and then recovering and regenerating products and materials at the end of their useful life.

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative.

That's why we welcome people from all backgrounds and experiences.

Why ABB

Working at ABB gives you the opportunity to contribute to a healthier and more prosperous world. Add to your story by joining a passionate team, focused on pushing the boundaries of technology to drive performance, shape new business models and find new ways of working that benefit our customers, partners and society. We want you to be proud of being part of ABB.

We care

At ABB, we care about our people and their stories. We create safe, fair, equitable and inclusive working environments in which our people can succeed and develop, regardless of gender, ethnicity, sexual orientation or cultural, religious or social background. Diverse teams make us stronger. ABB is also committed to a high standard of integrity in everything we do.

We grow

We help our people succeed and develop, and we empower them to create their own careers at ABB. Our benefits, reward and development programs encompass a wide array of offerings.