Order Handling Specialist

BlackBerry Inc.; Singapore; Hybrid; SGD 45,000 - 58,000; Full time

Benefits offered by this job

Flexible work arrangements

Healthcare coverage

Learning & development opportunities

Performance-based rewards

Job summary

ABB Automation - Process Industries invites an O2C specialist to manage end-to-end spare parts orders, from intake through invoicing, across Southeast Asia. You’ll collaborate with service, sales, and finance teams to ensure on-time delivery and accurate billing while upholding SAP-based processes.

The role supports a hybrid work model, offering exposure to a broad automation portfolio and opportunities for process improvement across multiple countries and stakeholders.

Qualifications

• 2–3 years in order-to-cash (O2C) management, customer service, or inside sales in industrial/manufacturing environments.
• Proficiency in ERP systems, preferably SAP SD/MM.
• Strong MS Office skills, especially Excel, PowerPoint and Teams.
• Excellent organizational and multitasking abilities with attention to detail.
• Diploma in Business Administration, Engineering, Supply Chain, or related field; Bachelor's is an advantage.
• Fluent in English, written and spoken; legally permitted to work in Singapore without sponsorship.

Responsibilities

• Manage end-to-end O2C process for spare parts orders from intake to invoicing.
• Coordinate pricing, delivery terms, and lead times in ERP; ensure accuracy.
• Provide timely delivery updates, confirm orders, and communicate status changes to customers.
• Collaborate with warehouse, logistics, finance, and sales to ensure on-time delivery and accurate billing.
• Handle returns and credit/debit notes per policy; resolve discrepancies promptly.
• Maintain accurate order data and prepare regular O2C performance reports.

Job description

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world. This position reports to: Regional Service Operations Manager __

Your role and responsibilities

In this role, you will manage the end-to-end Order-to-Cash (O2C) process for spare parts orders, from order intake and processing through delivery and invoicing, ensuring high service quality, operational efficiency, on-time delivery, and customer satisfaction across Southeast Asia and other assigned regions. You will work closely with Service Operations Managers, Field Service Engineers, Sales teams, Project Managers, and customers to ensure accurate and efficient spare parts delivery, in compliance with company procedures.

The work model for the role is: Hybrid #LI-Hybrid

This role is contributing to the Automation - Process Industries (AUPI) in Southeast Asia cluster. Main stakeholders include Service Operations Managers, Service Engineers, Sales Teams, Project Managers, Finance, Supply Chain, and Customers.

Accountability and duties

• Receiving, reviewing, and processing customer spare parts purchase orders accurately in ERP system (SAP SD/MM), ensuring correct pricing, delivery terms, and lead times.
• Preparing and arranging timely and accurate delivery of customers' spare parts inquiries, including price lists, lead times, and availability.
• Issuing order confirmations and proactively communicating delivery status/updates, and changes to customers.
• Coordinating with warehouse and logistics teams to ensure on‑time delivery, and resolving shipment issues promptly.
• Supporting invoicing process by ensuring accurate billing, verifying delivery completion, and following up on outstanding payments in coordination with the Finance team.
• Managing returns, complaints (e.g., short shipments, material discrepancies, incorrect or damaged parts), amendments, and credit/debit notes related to spare parts orders in line with company policy.
• Maintaining accurate and up‑to‑date order data, customer records, and reporting in ERP and CRM systems.
• Preparing regular O2C performance reports (e.g., order backlog, on‑time delivery, order cycle time) and contributing to continuous process improvement.
• Channeling other complex technical or commercial matters to the appropriate teams when necessary.

Qualifications for the role (Mandatory)

• Minimum 2–3 years of experience in order-to-cash (O2C) management, customer service, or inside sales, preferably in industrial or manufacturing environments with strong knowledge of ERP systems, preferably SAP (SD/MM).
• Proficiency in Microsoft Office applications, particularly Excel, PowerPoint, and Teams, with the ability to manage and analyze operational data effectively.
• Strong organizational and multitasking skills with the ability to manage multiple priorities, meet deadlines, and maintain high attention to detail.
• Minimum Diploma in Business Administration, Engineering, Supply Chain, or related field. Bachelor's degree is an advantage.
• Fluent in English, both written and spoken.
• Must be legally authorized to work in Singapore without current or future employer sponsorship requirements.
• Understanding of incoterms, export/import documentation and familiarity with Letter of Credit (LC) process and documentation (e.g., LC terms review, document preparation, compliance with LC conditions) is highly regarded.

What's in it for you?

Opportunity to work in a regional role supporting customers and operations across multiple countries. Exposure to advanced industrial automation, digital solutions, and critical infrastructure industries including Mining & Minerals, Metals, Pulp & Paper, and Data Centers. Career development opportunities within Service Operations, Project Management, and Business Support functions. A collaborative environment that values continuous learning, innovation, and operational excellence.

Benefits

• Competitive compensation and performance‑based rewards.
• Learning and development opportunities through ABB's global training program.
• Flexible work arrangements and employee wellbeing initiatives.
• Comprehensive healthcare and insurance coverage.

More about us

ABB Automation - Process Industries delivers integrated automation, electrification, and digital solutions that help customers improve productivity, safety, and sustainability across industries including Mining & Minerals, Metals, Pulp & Paper, and Data Centers. Our service organization supports customers throughout the asset lifecycle by providing maintenance, modernization, digital services, and technical expertise to maximize operational performance and reliability.

Driving Impact

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.

Why ABB

Working at ABB gives you the opportunity to contribute to a healthier and more prosperous world. Add to your story by joining a passionate team, focused on pushing the boundaries of technology to drive performance, shape new business models and find new ways of working that benefit our customers, partners and society. We want you to be proud of being part of ABB.

We care

At ABB, we care about our people and their stories. We create safe, fair, equitable and inclusive working environments in which our people can succeed and develop, regardless of gender, ethnicity, sexual orientation or cultural, religious or social background. Diverse teams make us stronger. ABB is also committed to a high standard of integrity in everything we do. We grow. We help our people succeed and develop, and we empower them to create their own careers at ABB. Our benefits, reward and development programs encompass a wide array of offerings.