Service Sales Engineer

KONE; Singapore; On-site; SGD 90,000 - 130,000; Full time

Benefits offered by this job

Career progression within a global org

Total rewards package

Learning and development programs

Supportive, open-minded leaders

Job summary

KONE is seeking a Service Sales Hunter in Singapore to build new customer relationships and sell maintenance contracts and related digital services beyond the current client base. The role emphasizes proactive lead generation, CRM upkeep, and cross-functional collaboration to optimize pricing and margins.

The ideal candidate has a degree in economics or engineering, experience in solution selling, and a strong customer-centric approach, with a focus on digital service opportunities within a

Qualifications

• Bachelor or Master’s degree in economics, engineering or related field.
• Experience with solution selling and customer focus.
• Sales experience with ability to price value-based offers and optimize margins.
• Familiar with digital solutions and able to drive opportunities beyond current base.

Responsibilities

• Customer relationship management and expansion of maintenance contracts and digital services.
• Develops and communicates leads and opportunities for the KONE sales team.
• Manages RFQs, leads, opportunities, orders and contracts to meet sales targets.
• Maintains CRM data, tracks market and competitor insights, and supports money collection.

Skills

Solution selling

Sales experience

Customer service

Value-based pricing

Digital solutions

Numbers driven

Communication skills

Education

Bachelor or Master’s degree in economics or engineering

Job description

KONE moves two billion people every day. As a global leader in the elevator and escalator industry, we employ over 60,000 driven professionals in more than 60 countries worldwide joined together by a shared purpose, to shape the future of cities. In 2025, we had annual net sales of EUR 11.2 billion.

KONE has consistently been featured on Forbes list of World’s Best Innovative Companies, World’s Best Employers & World’s Largest Public Companies.At KONE, we believe in teamwork and a work culture where everyone can be who they are. This is exactly what makes us strong and successful.

Why this role?

The Service Sales Hunter spends most of the time building new relationships and selling maintenance contracts and related digital services outside current customer base.

What will you be doing?

Customer relationship management

• Proactively develops and creates customer relationships in his/her area of responsibility

• Is accountable for developing KONE position in his/her customer base or market area

• Creates and communicates leads and sales opportunities for entire KONE sales team (e.g.

• cross-selling)

• Ensures customer satisfaction and solves complaints with the rest of KONE team

• Documents the customer and contact information, maintains customer data

Sell

• Proactively generates opportunities from outside current customer base

• Handles RFQs

• Is accountable for leads, opportunities, orders and contracts to meet the sales budget and pricing targets

• Is accountable for finding customer needs and that KONE’s solution matches with the needs

• Is responsible for pricing using the approved tendering tools, and for optimizing prices and discounts within his/her authority

• Validates that the contents of the contract are in line with the negotiation process outcome

• Maintains full information of opportunities, tasks and visits (sales funnel management)

• Responsible for timely and accurate reporting in CRM

• Responsible for gathering relevant information about market and competitors from the field

• Supports the finance function in money collection.

• Drives execution of her/his individual sales plan

Are you the one?

• Bachelor or Master’s degree in economics, engineering or other relevant field

• Experience from/ familiar with solution selling methodology

• Experience from / familiar with KONE customers’ industries is a plus

• Sales and/ or customer service experience

• Masters the sales process

• Numbers and facts drive actions

• Is able to bring across customer needs, add value to customers’ businesses by offering solutions that meet their needs and is able to use value based pricing to guarantee healthy margins

• Comfortable and excited about the opportunities that digital solutions bring.

What’s On Offer

• Career progression in opportunities within a global organization

• Total reward elements that engage and motivate our employees and help us make KONE a great place to work

• Comprehensive learning and development programs covering a wide range of professional skills

• You are surrounded by fun colleagues and a lively working environment. The best part is all leaders are great and open-minded

#LI-YL1

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on https://kone.com/global/en/careers.html