CSE Engineer Solution

KONE PTE LTD; Singapore; On-site; SGD 67,000 - 100,000; Full time

Benefits offered by this job

Career progression

Comprehensive learning and development

Fun colleagues and open-minded leaders

Job summary

KONE Singapore is seeking a CSE Engineer, Solution to provide technical expertise to the sales team, translate customer needs into optimal KONE solutions, and participate in customer meetings.

You will coordinate costing, specs, and lead times across Supply Line, sourcing, engineering, installation, and maintenance, ensuring compliance with codes and standards.

Qualifications

• Excellent skills in translating customer needs into KONE technical specifications.
• Ability to participate in customer meetings and answer technical questions.
• Strong cross-functional collaboration with sales, product, and project teams.

Responsibilities

• Collaborate with sales to define optimal technical solutions for non-standard and modernization cases.
• Clarify the solution scope including KONE and third-party offerings.
• Participate in customer meetings and provide technical answers when needed.
• Select the correct product platform for the offering.

Skills

Solution selling

Technical communication

Customer liaison

Job description

KONE moves two billion people every day. As a global leader in the elevator and escalator industry, we employ over 60,000 driven professionals in more than 60 countries worldwide joined together by a shared purpose, to shape the future of cities. In 2025, we had annual net sales of EUR 11.2 billion.

KONE has consistently been featured on Forbes list of World's Best Innovative Companies, World's Best Employers & World's Largest Public Companies.At KONE, we believe in teamwork and a work culture where everyone can be who they are. This is exactly what makes us strong and successful.

Why this role?

A CSE Engineer, Solution provides technical expertise to the sales team, understands customer needs and transforms these needs into optimal KONE solutions.

CSE Engineer, Solution is part of the KONE early engagement team, and ensures that KONE offerings and specifications are included into the customer’s building specifications.

CSE Engineer, Solution works at the customer interface, is an expert on solution selling and participates in customer meetings when needed.

CSE Engineer, Solution takes into consideration all product and service costing and planning aspects when defining a solution e.g. corporate materials from the supply line, local materials from sourcing, costing of engineering, installation and impact on maintenance.

What will you be doing?

Collaboration with sales:

• Responsible for finding optimal technical solutionsto meetthecustomer’s needs for non-standard and modernisation cases

• Ensures clarity onthesolution’sscope, including KONE and possiblethird-party offerings

• Participatesincustomer meetings and answers customers’ technical questions when needed

• Selects the correct product platformon which to make the offering

• Proposes solutions from all KONE business lines; new services, escalators, elevators, doors etc.

Solutionplanning–Costing:

• Responsible for correct APF solution costings

• InvolvesCSE Engineer, Product to understand thecosting for corporate and local materials

• Involves CSE Engineer, System to understand the costing for integrations

• InvolvesSupply Line, installation, maintenance and project management to understand boththematerialsandtheservice cost of the solution

Solutionplanning–Specs:

• Coordinates specification creation

• Performs initial and revised non-standard energy calculations

• Performs traffic analyses

• Accountable for technical site surveys

• Accountablefor thetechnical content of the order between MS 0b and MS 2z

Solutionplanning–Availability and lead times

• Coordinates solution lead times from Supply Line and local sourcing

Solutionplanning–Installability

• Ensures that the proposed solution can be installed

• Ensuresthat thecost and work effort impact of installation is part ofthesolution’scosting, especially in non-standard installation methodcases

Solutionplanning–Maintainability

• Ensures that the proposed solutionfulfilsthe customer’sproduct lifecycleneeds

• Identifies possible deviationsfromstandard maintenance methods and ensuresthat aresolution is found

Solutionplanning–Compliance

• Ensures that the proposed solution fulfils local codes, regulations and safety requirements

• Ensures alignment withenvironmental regulations

• Ensures that the planned solution complies with KONE engineering policy

Key tasks intheKONE Sales process

• Provides contentforpre-tender and pre-booking reviews (technical solutions, costs, lead times, risks,verification oftechnical content in contracts)

• Executes activities foraholisticsolutionplan

• Leads full chain engineering teams on major projectsuntil handover totheCSE Engineer, Project

• Hands over the engineering to CSE Engineer, Project on themost complex project cases for executionon the Start-up meeting

Key tasks intheKONE Delivery process

• Accountable forlayoutcreation

• Analyseschange requirements, and makesproposalsforthenew solutionplan

• Providesnecessarydetails to the CSE Specialistforordering materials and completing the documentationprocess

• Proposeschange order (variations andaddworks)sales opportunities totheProject Manager

• Provides solution-related information to Project Managers,Installation Supervisorsand Maintenance Supervisors

CSE Engineer, Solution role in the KONE SEB process

• Sharesknowledgewith maintenanceas needed

Generalresponsibilities

• Participates inproduct and new services release information-sharing sessions

• Provides technical trainings to Sales, Installation and Maintenance as per Front Line needs

• Offers input totheproductoffering management about customisation, standardisation and interface requirementsfor the portfolio

• Contribution totheCustomer SolutionsEngineering virtual and local network

• Contributetoand utilisetheCustomerSolutionsEngineering case library

• Handles engineering on Modernisation (MOD) including component upgrades (small VB repairs), full replacement (FBR) or existing building lifts (EBULI)

• Is the primaryfrontline technical contact personfor theSupply Line Tendering Engineers

Are you the one?

• Holistic understanding of different building types and customer segments

• Good solution and value-selling skills

• Excellent skillsin understanding and translating customer needs (requirements) into KONE technical specifications

• Understanding of new construction and building modernisation processes intheindustry and at KONE

• Excellent technical knowledge of KONE current and future solutions (e.g. AdvancedPeople Flow APF solutions)

• Good knowledge of KONE solution-related codes and standards

• Good knowledge of environmental and sustainability requirements and norms

• Good engineering tool skills e.g. CAD and BIM skills

• Basic knowledge of competitors’ technical solutions

• VB Specific knowledge: Conducting site surveys, existing building modernisation/installation methods

• Good understandingofallthe requiredelements for solution total costing

• Understanding of KONE quality managementprocedures

• Good virtual collaboration skills

What’s On Offer

• Career progression in opportunities within a global organization

• Total reward elements that engage and motivate our employees and help us make KONE a great place to work

• Comprehensive learning and development programs covering a wide range of professional skills

• You are surrounded by fun colleagues and a lively working environment. The best part is all leaders are great and open-minded