Service Recovery Operations Assistant

Seoulstart; Singapore; On-site; SGD 21,000 - 30,000; Full time

Job summary

Seoulstart is seeking a hands-on warehouse professional to investigate missing, damaged, or mislabelled parcels and report issues to clients. You will liaise with internal departments to assess and resolve parcel problems and handle complaints within agreed service level standards.

This role is a practical warehouse floor position in Singapore, requiring the ability to manage enquiries with tact and professionalism and to work effectively with internal stakeholders to resolve daily operational

Qualifications

• Experience in customer service or logistics frontline is preferred.
• Ability to manage enquiries and feedback with tact and professionalism.
• Experience working in a warehousing environment is beneficial.

Responsibilities

• Investigate missing, damaged, or mislabelled parcels and report issues to clients.
• Liaise with other departments to assess and resolve parcel problems.
• Handle complaints and offer solutions within agreed service level standards.

Skills

Customer service

Logistics frontline experience

Tools

MS Office

Zendesk

Job description

• Investigate missing,damaged,or mislabelled parcels and report issues to clients.
• Liaise with other departments to assess and resolve parcel problems.
• Handle complaints and offer solutions within agreed service level standards.

What they want

• Work comfortably in a fast-paced warehouse environment.
• Manage enquiries and feedback with tact and professionalism.
• Resolve daily operational challenges resourcefully with internal stakeholders.

Nice to have

• Bring customer service or logistics frontline experience.
• Know MS Office and Zendesk.

Seoulstart's read

Work authorization Not stated, verify with recruiter

Language beyond English No language beyond English stated

Context This is a hands-on warehouse floor role that includes physically handling and repacking parcels.

This is Seoulstart's analysis of the public job description, not the employer's stated policy. Verify work-pass eligibility, language requirements, and remote allowances directly with the recruiter.