Warehouse Parcel Recovery Specialist

Seoulstart; Singapore; On-site; SGD 21,000 - 30,000; Full time

Job summary

Seoulstart is seeking a hands-on warehouse professional to investigate missing, damaged, or mislabelled parcels and report issues to clients. You will liaise with internal departments to assess and resolve parcel problems and handle complaints within agreed service level standards.

This role is a practical warehouse floor position in Singapore, requiring the ability to manage enquiries with tact and professionalism and to work effectively with internal stakeholders to resolve daily operational

Qualifications

• Experience in customer service or logistics frontline is preferred.
• Ability to manage enquiries and feedback with tact and professionalism.
• Experience working in a warehousing environment is beneficial.

Responsibilities

• Investigate missing, damaged, or mislabelled parcels and report issues to clients.
• Liaise with other departments to assess and resolve parcel problems.
• Handle complaints and offer solutions within agreed service level standards.

Skills

Customer service

Logistics frontline experience

Tools

MS Office

Zendesk

Job description

Seoulstart is seeking a hands-on warehouse professional to investigate missing, damaged, or mislabelled parcels and report issues to clients. You will liaise with internal departments to assess and resolve parcel problems and handle complaints within agreed service level standards.

This role is a practical warehouse floor position in Singapore, requiring the ability to manage enquiries with tact and professionalism and to work effectively with internal stakeholders to resolve daily operational