Service Planning & Design Intern

Singtel Group; Singapore; On-site; SGD 50,000 - 70,000; Full time

Benefits offered by this job

Full suite of health and wellness benefits

Ongoing training and development programs

Internal mobility opportunities

Job summary

Singtel Group in Singapore is seeking a professional to perform fiber planning and network design for corporate data services. The role involves approving fiber cable plans, verifying project costs, and ensuring timely completion to meet KPIs.

The ideal candidate should have strong team leadership skills and experience in delivering customer service, with opportunities for training and development.

Qualifications

• Experience in leading a team in delivering customer service.

Responsibilities

• Perform fiber planning and network design tasks for data services.
• Plan new network cables for corporate data or engineering services.
• Monitor accuracy of survey sketches by contractors.
• Check and approve fiber cable plans.
• Verify project costing for fiber planning tasks.
• Liaise with operations and field staff to resolve issues.
• Manage database for management reports.
• Assist in managing escalated cases for fiber planning.
• Ensure tasks meet team’s Key Performance Index (KPI).

Skills

Team leadership

Job description

Responsibilities

• To perform fiber planning and network design tasks in support of provisioning activities for corporate data services and engineering circuits over transmission and fiber network.
• Fiber planning tasks involve reviewing and planning of new network cables required to provision corporate data or engineering services and the generation of associated documentations.
• Monitor timely submission and check accuracy of survey sketches by contractors.
• Check and approve fiber cables plan drawn.
• Verify project costing and capital expenditures for fiber planning tasks.
• Network design tasks involve allocation of network infrastructure required to provision corporate data or engineering services, and the generation of associated documentations.
• Liaising with operation staff and field staffs to resolve issues pertaining to the fiber planning and design work.
• Manage and extract database for management report as and when required.
• Assist to perform and manage escalated cases for all fiber planning and design requirements.
• Ensure the task is completed on time and accurately to meet team’s Key Performance Index (KPI).
• KPI includes the measurement of on time performance, design errors and response time to capacity check requests.

Qualifications

• Experience in leading a team in delivering customer service.

Rewards

• Full suite of health and wellness benefits
• Ongoing training and development programs
• Internal mobility opportunities