Server Operations Engineer

Centific; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

Centific is seeking a detail-oriented Circuit Provisioning Engineer in Singapore. This role involves troubleshooting server and network hardware, managing circuit changes, and supporting production environments. Candidates should have 2+ years in IT infrastructure and excellent communication skills.

You will work with vendors, manage inventory data, and participate in on-call duties. Knowledge of fiber optics and experience with Telecom providers is preferred. Centific emphasizes diversity and inclusion in hiring practices.

Qualifications

• Experience executing detailed MOPs and technical instructions.
• Able to work independently with minimum supervision.
• Experience with Telecom ISP and Colo Providers.

Responsibilities

• Troubleshoot server and network hardware including fiber/optic cables.
• Manage circuit move, add, change and disconnection orders (MACDs).
• Provide ongoing support of production environment.

Skills

Troubleshooting skills

Knowledge of fiber optics

Excellent communication

Basic Linux/Unix proficiency

Education

2+ years experience in datacenter or corporate IT infrastructure

Tools

JIRA

Job description

Centific Global Solutions is looking for a detail-oriented Circuit Provisioning Engineer with high level attention to detail, familiar with how an interconnection works, familiar with Server/Network/OTN equipment, Physical and Logical circuit and server troubleshooting across multiple internal stakeholders, external vendors and timezones, flexible with numerous tracking platforms and sheets, and keen on improvement processes and solutions. Prior experience in a fast paced environment is preferred with a plus in working in the Telco/Infrastructure field and managing external vendors and data centers.

Key Responsibilities

• Troubleshoot server and network hardware including fiber/optic cables, optics, and hardware componenets
• Manage circuit move, add, change and disconnection orders (MACDs) life cycle.
• Directly execute or manage local vendor technicians for servers, circuits and maintenance troubleshooting.
• Facilitate physical layer installation of server and network cabling according to cabling matrices.
• Physical server and circuit troubleshooting and fault analysis.
• Provide ongoing support of production environment and coordinate with vendors, system owners, and other operations teams in order to resolve any issues.
• Responsible for coordinating and tracking requests/orders and providing weekly reports.
• Post documentation on each implementation.
• Participate in On-Call Rotation for Ad-Hoc troubleshooting between internal teams and external providers
• Assist with other regional works during business hours for maintenance related works

Data Accuracy

• Inventory Database Improvement Strategy
• Server Inventory database
• Circuit Inventory database
• Spares Inventory database
• Create plan for healthy amount of spares at each site/warehouse and trigger request for additional spares when it reaches certain threshold
• Raise Site and Vendor Remote Hands to perform site audits when needed
• Update Internal documents when requested
• Ad-Hoc Tasks
• Have ticketing system for tracking all requests(JIRA)
• Work with SCM, equipment vendors, and datacenters to manage delivery dates and time windows.
• Process Improvement Support
• Initial POC for all Vendor Queries relating to interconnection, troubleshooting
• Create Colocation Inbound/Outbound Shipments and track Deliveries when asked
• Update internal documentation for all Internet Provider contact and circuit details
• Schedule onsite technicians and provide site access requests for all ad-hoc/scheduled activities.
• Submit Vendor Remote Hands Requests to support physical works on site
• Perform regular audits for all server, circuits, spares inventory

Qualifications

• 2+ years experience in datacenter or corporate/enterprise IT infrastructure, operating in IT best practices (ITIL), and operating within equipment lifecycle processes.
• Experience executing detailed MOPs, technical instructions, following documentation.
• Knowledge of relevant technologies - fiber optics, DWDM/CWDM devices, network interface types: form factors and protocols
• Strong troubleshooting skills technical, logistical, process, and others.
• Experience planning and coordinating with field operation technicians, engineers, contractors, and vendors with Telecom ISP and Colo Providers.
• Excellent oral and written communication. Ability to express ideas clearly and provide effective remote technical guidance and troubleshooting.
• Basic command-line proficiency in Linux/Unix and any switch OS CLI
• Able to work independently with minimum supervision.

Preferred Qualifications

• Experience coordinating/leading junior field operation technicians/engineers, contractors, and/or vendors in a telecommunications working environment.
• Experience collaborating across multiple levels and functions.
• Anticipate problems in planning and proactively limit project-impacting factors.
• Strong documentation skills for technical processes & procedures as well as accurately recording large amounts of detailed data.

Your Authentic Self at Centific

Centific is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, citizenship status, age, mental or physical disability, medical condition, gender (including pregnancy), gender identity or expression, sexual orientation, marital status, familial status, veteran status, or any other characteristic protected by applicable law. We consider qualified applicants regardless of criminal histories, consistent with legal requirements.