Service Manager

Private Advertiser; Singapore; In loco; SGD 90.000 - 130.000; Tempo pieno

Descrizione del lavoro

Private Advertiser is seeking a leader to run the ACMV Service Department, driving efficient service delivery, profitability, and growth. The role oversees supervisors, technicians and support staff, plans manpower and schedules, and uses analytics to optimize performance and margins.

You will identify new business opportunities, improve processes, and report on KPIs and performance to Management, ensuring high standards of service delivery and customer satisfaction.

Competenze

• Strong leadership and people-management experience.
• Ability to plan manpower, allocate jobs and schedule tasks.
• Analytical mindset to monitor revenue, costs, gross margin and profitability.
• Experience in reporting KPIs and improving operations.

Mansioni

• Lead and manage supervisors, technicians, and service staff to meet departmental goals.
• Plan manpower, allocate jobs, schedule tasks, and manage resources for timely service delivery.
• Monitor departmental revenue, costs, gross margin, productivity, and profitability to optimize performance.
• Establish and report KPIs and staff performance for continuous improvement.
• Apply ACMV technical knowledge to assess customer requirements and guide the team.
• Identify and develop new business opportunities including maintenance contracts and upgrades.
• Enhance procedures, documentation, reporting, and workflows for efficiency.
• Report departmental performance, sales pipeline, and issues to Management.

Conoscenze

Leadership

Planning

KPI Tracking

Analytics

Communication

Problem Solving

Business Development

Formazione

Engineering or Related Field

Descrizione del lavoro

About the role

Lead and manage the ACMV Service Department operations and business performance, driving efficient service delivery, profitability, and new business development.

Key responsibilities

• Lead and manage supervisors, technicians, and service support staff to achieve departmental goals
• Plan manpower, allocate jobs, schedule tasks, and manage resources to ensure timely and efficient service delivery
• Monitor and analyze departmental revenue, costs, gross margin, productivity, and overall profitability to optimize performance
• Establish, track, and report departmental KPIs and staff performance to drive continuous improvement
• Apply ACMV technical knowledge to assess customer requirements, diagnose service issues, and guide the technical team effectively
• Identify and develop new business opportunities including maintenance contracts, repair works, replacements, and ACMV upgrade projects
• Enhance departmental procedures, documentation, reporting, and workflow for operational efficiency
• Report departmental performance, sales pipeline, and operational issues clearly to Management

About you

• Diploma or Degree in Mechanical or Electrical Engineering, Building Services, Business Management, or equivalent
• Minimum 5 years of relevant experience in ACMV service
• Strong business administration and operational management skills demonstrated through effective department oversight
• Strong leadership, organizational, analytical, and communication skills applied to team management and problem resolution

About us

The Company delivers complete aircon solutions with core values of excellence, teamwork, empowerment, and transparency, providing outstanding products and services while supporting staff autonomy and upholding honesty in all business dealings.