Service Manager

Quantum Automation Pte Ltd; Singapore; On-site; SGD 60,000 - 90,000; Full time

Benefits offered by this job

Flexible work arrangement

5‑day week

Medical benefits

AWS

Performance bonus

Insurance

Company transport

Job summary

Quantum Automation Pte Ltd is seeking a Maintenance/Facilities Manager to lead and supervise maintenance and add-on activities across client sites in Singapore. You will plan schedules, review reports for quotations and invoicing, and coordinate with project teams and sub-contractors to ensure service excellence.

We value strong customer service, professional communication, and the ability to forecast manpower needs.

Qualifications

• Diploma or degree in engineering.
• At least 5 years of related experience.
• Experience with Building Management Systems, security, CCTV or fire alarm systems is a plus.

Responsibilities

• Plan and supervise maintenance and add-on activities.
• Coordinate schedules and ensure work is executed as planned.
• Review service reports for quotations and invoicing.
• Assign tasks for breakdown calls.
• Monitor procurement of parts.
• Ensure sub-con workers follow processes.
• Negotiate prices to meet budget.
• Maintain minimum stock levels of spare parts.
• Supervise engineers and technicians daily.
• Follow up payments with customers.
• Forecast manpower needs.
• Coordinate project handover with teams.
• Organize staff training.
• Perform other duties as assigned.

Skills

Management skills

Customer service

Team supervision

Communication skills

Planning

Education

Diploma / Degree in Engineering

Job description

We offer attractive benefits such as 5 days week, Flexible Work Arrangement, AWS, Variable Bonus etc. to successful candidate.

Job Description:

1. Responsible for maintenance & add-on related activities including attending meetings, coordination and supervision works.
2. Plan the maintenance schedule and ensure that the work schedules are executed as planned.
3. Review and check the service reports and ensure the information is accurate for the purposes of quotation submission or invoicing for completed works or following up action if required rectification works.
4. Assign tasks to the team when there are breakdown calls from the clients.
5. Monitor and follow up on procurement of parts.
6. Ensure the sub-con workers follow proper work processes.
7. Perform price negotiation to meet the budget.
8. Ensure the spare parts / equipment are always maintaining at the minimum stock inventory level.
9. Provide supervision to the Engineers and Technicians for day-to-day work activities.
10. Follow up payment from the customers.
11. Forecast future manpower needs to ensure there is sufficient manpower to perform the assigned tasks.
12. Co-ordinate with the project teams for projects handover.
13. Arrange and conduct training for the staff.
14. Other duties as assigned.

Job Requirements:

1. Diploma / Degree in Engineering.
2. At least 5 years of work experience in the related field.
3. Experience in one or more of the following fields will be an added advantage:
   • Building Management System
   • Security, Access Control, CCTV System
   • Fire Alarm System
4. Good management Skills.
5. Pleasant personality, excellent customer service skills and able to build and maintain a positive relationship with customer satisfaction.

What we offer:

• Flexible Work Arrangement (Work from Home / Flexible Working Hours)
• 5 days week
• Medical benefits
• Annual Wages Supplement
• Performance Bonus
• Insurance
• Company transport provided at Admiralty and Sengkang MRT