Senior Account Manager/Director, Key Account & ASEAN Grid Operators

Univers; Singapore; On-site; SGD 180,000 - 210,000; Full time

Job summary

Univers seeks a seasoned Senior Enterprise Account Manager to own strategic relationships with utility, grid operator, and infrastructure customers across Singapore and ASEAN. Your mission is to expand deployments into multi-product, multi-year partnerships, aligning Univers capabilities with operators' operational priorities.

You will work with regulators, utilities, and energy ecosystem stakeholders to identify grid modernization opportunities, and to scale reference accounts regionally across

Qualifications

• Singaporean citizen with access to critical information infrastructure.
• 10+ years in the power sector; 5+ years in customer-facing roles.
• Deep knowledge of grid operation and market structure in Singapore.
• Proven record growing strategic accounts with multi-year, multi-product deals.
• Able to explain AI, data platforms, and software architecture to engineers and executives.

Responsibilities

• Own strategic account plans and multi-year expansion roadmaps.
• Build trusted relationships across utilities, regulators, and operators.
• Translate grid pain points into Univers use cases and business cases.
• Lead end-to-end commercial cycles including proposals, tendering, and renewals.
• Collaborate with product, engineering, and delivery teams to ensure customer success.

Skills

Strategic account management

Power sector expertise

Customer relationship leadership

Sales cycle mastery

Exec-level communication

Education

Electrical / Power Engineering degree

MBA (nice to have)

Tools

Salesforce CRM

Job description

ABOUT UNIVERS

Univers combines global operating scale, deep industrial intelligence, and recognition from the institutions shaping energy, technology, and sustainability. The platforms built for the last decade were designed to monitor.

Univers was built to act — not just report.

Univers operates at global scale:

• 1,070 GW+ Energy assets under AI management
• 450M+ Connected sensors and devices
• 800+ Enterprise customers
• Leader Gartner Magic Quadrant Leader

ROLE OVERVIEW / THE OPPORTUNITY

You will own strategic relationships with leading utility, grid operator, and critical infrastructure customers across Singapore and ASEAN. Your primary objective is to expand existing deployments into multi-product, multi-year partnerships by understanding how operators manage power systems, energy transition initiatives, distributed energy resources, and critical infrastructure operations, and aligning Univers' platform capabilities to their operational and business priorities.

You will work closely with regulators, utilities, system operators, and energy ecosystem stakeholders to identify next-generation grid modernization opportunities, technology adoption pathways, and policy gaps where Univers and industry partners can jointly drive innovation and transformation.

You will also leverage successful customer engagements as reference accounts to expand Univers' footprint across regional utilities, system operators, and energy infrastructure organizations throughout ASEAN.

RESPONSIBILITIES / WHAT YOU WILL DO

Deepen and Expand Strategic Utility & Infrastructure Accounts (~70% of time)

• Own strategic account plans, including relationship mapping, white-space analysis, 3-year expansion roadmaps, and annual revenue targets.
• Build trusted relationships from operational teams through executive leadership across utilities, grid operators, energy infrastructure organizations, regulators, and associated digital transformation teams.
• Translate grid operation pain points, such as DER visibility, flexibility and congestion management, outage and asset health, forecasting, EV charging load, into Univers use cases and business cases.
• Expand customer adoption from Virtual Power Plants (VPP) into adjacent offerings including:
  • AI Grid
  • BESS EMS/SCADA
  • Smart EV Charging
  • District Energy
  • Smart Building Portfolios
  • Trading/AIM for market participation
• Lead the full commercial cycle including opportunity identification, solution workshops, proposal development, tender submissions, pricing, contract negotiations, and renewals.
• Collaborate closely with Solutions, Product, Engineering, and Delivery teams to ensure customer success and feed Key Account requirements into product roadmaps.
• Maintain accurate pipeline, forecasting, and revenue tracking within Salesforce.

Extend to ASEAN Grid Operators (~30% of time, growing)

• Package successful customer outcomes into repeatable "national grid flexibility" references for regional utilities through ASEAN Power Grid network, qualify and prioritize next Key Account in ASEAN.
• Build target account plans for priority operators, e.g. TNB (Malaysia), PLN (Indonesia), EGAT / PEA / MEA (Thailand), EVN / NSMO (Vietnam) and NGCP (Philippines), CLP (Hong Kong).
• Build account plans for key regional utility and energy infrastructure organizations across Singapore, Malaysia, Indonesia, Thailand, Vietnam, the Philippines, Hong Kong, and other target markets.
• Engage industry forums and events such as:
  • HAPUA / ASEAN Power Grid
  • Enlit Asia
  • Singapore International Energy Week
  • Regional Utility and Energy Conferences
• Position Univers as a leading AI-powered energy and grid transformation partner.
• Explore co-selling opportunities and partnerships (with Key Account's partners) with consulting firms, technology partners, utilities, and system integrators across the region.

REQUIREMENTS / WHAT WE ARE LOOKING FOR

Must have

• Singapore Citizen. The role involves access to critical information infrastructure (CII) at the national grid operator; eligibility for security clearance is required.
• 10+ years (Manager: 7+) in the power sector, with at least 5 years in a customer-facing role at or serving a transmission / distribution utility or system operator.
• Deep working knowledge of grid operation: SCADA/EMS/ADMS, DER integration, demand response, frequency and voltage management, outage management, and Singapore's electricity market structure (NEMS, EMA regulation).
• Proven track record of growing a strategic enterprise or utility account through multi-year, multi-product deals (Director: USD 5M+ annual revenue target).
• Ability to explain AI, data platforms, and software architecture to both engineers and executives.

Nice to have

• EMA, or grid-vendor background (e.g. Siemens, GE Vernova, Hitachi Energy, Schneider Electric, ABB).
• Relationships with ASEAN utilities or experience with the ASEAN Power Grid agenda.
• Engineering degree (electrical / power systems); MBA a plus.
• Familiarity with BESS, VPP, EV charging, or energy trading.