Service Executive

SLDTE PTE. LTD.; Singapore; On-site; SGD 20,000 - 27,000; Full time

Job summary

SLDTE PTE. LTD. at 8 Club Street, Singapore is seeking a front-of-house team member to handle day-to-day restaurant operations, take orders, cashier, serve food and drinks, and ensure a high standard of customer experience.

You will coordinate with the restaurant team, familiarize with the menu, upsell items, handle queries and feedback, and cover split shifts between 10am-3pm and 5pm-10pm, 44 hours per week, with weekends and public holidays required.

Qualifications

• Experience in a similar role preferred.
• Customer-oriented mindset.
• Positive attitude and teamwork.

Responsibilities

• Undertake daily restaurant tasks: taking orders, cashiering, serving food and drinks.
• Create high standards of customer experience and be attentive to customers.
• Prepare and serve beverages, including alcoholic and non-alcoholic options.
• Coordinate with stewards, bussers and kitchen staff to ensure smooth operations.
• Handle customer complaints and feedback with management escalation.
• Upsell menu items and daily specials when appropriate.

Skills

Previous experience in a similar role

Pleasant personality

Positive attitude

Job description

What you will expect:

• Undertake day to day restaurant operational tasks such as taking orders, cashiering, serving food & drinks
• Create high standards of customer experience, be attentive towards the customers and their queries
• Prepare (Trainings provided) and serve alcoholic and non-alcoholic beverages to customers at bar or through beverage runners
• Coordinate with the restaurant team (stewards/bussers, kitchen staff) to ensure smooth operations and excellent customer service
• Familiarise oneself with the menu and beverage list, and confidently recommend/upsell items and specials to customers
• Handle customer complaints and feedback effectively, communicating issues to immediate managers for resolution
• Perform other related duties as required by the Assistant and/or Restaurant managers

Skills/Qualifications

• Previous experience in a similar role preferred
• Pleasant personality with a strong orientation towards customer service
• Positive attitude

5 Days work/week rostered, must be able to work weekends and PH

Time: Between 10am to 3pm and 5pm to 10pm (Split Shift) - 44 Hours/Week

Work Location : 8 Club Street, #01-04, Singapore 069472