Service Transformation & Excellence Lead

Singapore Public Service

Singapore

On-site

SGD 70,000 - 110,000

Full time

11 days ago

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Job summary

Singapore Public Service seeks an Organisational Excellence Manager to ignite and integrate people, data, and ideas to drive service transformation. This strategic, hands-on role shapes how services are designed, delivered, and continuously improved through collaboration with stakeholder groups, translating insights into action and turning complexity into clarity.

You will be part of a change management team focused on organisational and service transformation.

Qualifications

Strong analytical thinking and problem-solving abilities.
Excellent stakeholder management and communication skills.
Experience with design thinking and journey mapping to improve services.
Ability to facilitate workshops and engagements with diverse groups.
Knowledge of business process re-engineering and change management.

Responsibilities

Lead or support change management initiatives for organisational and service transformation.
Review customer touchpoints and internal processes; co-create service policies and standards.
Monitor adoption, measure impact, and conduct service audits or engagement sessions.
Handle and analyse escalated cases within the Quality Service Manager's Office; support Whole-of-Government initiatives.