Service Enginner

KAIRA TECHNOLOGIES PTE LTD; Singapore; On-site; SGD 40,000 - 65,000; Full time

Job summary

KAIRA TECHNOLOGIES PTE LTD is seeking a Service Technician to perform maintenance, repair, and installation for customer equipment. Focus areas include preventive maintenance, diagnosing mechanical, electrical, or software issues, and restoring equipment to working condition.

The role requires onsite and remote service, clear communication with customers, thorough reporting, and adherence to safety standards.

Responsibilities

• Maintenance & Repair: Conduct routine preventive maintenance to minimize downtime.
• Troubleshooting & Technical Support: Respond to service calls onsite or remotely; diagnose issues.
• Customer Service & Communication: Communicate clearly with clients about issues, timelines, and actions; provide basic usage guidance.
• Reporting & Documentation: Prepare service reports, maintenance logs, and update internal systems with service records.
• Safety & Compliance: Follow safety procedures and regulations; ensure proper PPE and tools.
• Inventory & Tools Management: Track spare parts and consumables; ensure tools are calibrated.
• Team Collaboration: Coordinate with dispatch, vendor tech support, and internal teams; support product testing and feedback.

Job description

Part 1: Service Technician – Job Scope

1. Maintenance & Repair

Conduct routine preventive maintenance to minimize downtime.

Diagnose mechanical, electrical, or software issues using diagnostic tools.

Repair or replace faulty components and restore equipment to working condition.

Document all maintenance activities and parts used.

optional: Network configuration, software updates, firmware installation.

2. Troubleshooting & Technical Support

Respond to service calls onsite or remotely.

Identify problems quickly and apply effective solutions.

Provide guidance to customers on proper usage and basic troubleshooting.

3. Customer Service & Communication

Communicate clearly with clients about issues, timelines, and required actions.

Maintain professionalism and positive relationships with customers.

Provide basic product usage guideline when handing over repaired or new equipment.

4. Reporting & Documentation

Prepare service reports, checklists, and maintenance logs.

Update internal systems with service records, parts inventory, and job status.

Report recurring issues to supervisors or engineering teams for escalation.

5. Safety & Compliance

Follow workplace safety procedures and manufacturer guidelines.

Ensure compliance with electrical, mechanical, or industry‑specific regulations.

Use proper PPE, tools, and testing equipment.

6. Inventory & Tools Management

Track spare parts, tools, and consumables.

Ensure tools are calibrated and in safe working condition.

Request parts replenishment when needed.

7. Team Collaboration

Coordinate with dispatch, vendor tech support team, and internal sales teams.

Assist in improvement initiatives, product testing, or customer feedback loops.

Commissioning: Equipment Installation & Setup

Install, configure devices or IT/AV systems, trolley stand

Ensure proper calibration and alignment according to manufacturer specifications.

Perform initial system checks and handover testing with customers after installation.

Provide training or demonstrations when handing over new equipment.