Service Engineer (Medical Device/ North) #HZO

Recruit Express Pte Ltd; Singapore; On-site; SGD 42,000 - 64,000; Full time

Job summary

Recruit Express Pte Ltd is seeking a Service Engineer to maintain, troubleshoot, and repair equipment, ensuring optimal performance for clients in Singapore. The role involves inspections, coordinating spares and tools, and delivering clear technical guidance to stakeholders.

The ideal candidate will have a Diploma in Engineering, hands-on experience with maintenance tasks, and the ability to train users upon request. This position is based in AMK with standard Mon-Fri hours.

Qualifications

• Min Diploma in Engineering or any relevant field.

Responsibilities

• Maintain, troubleshoot, and repair equipment to ensure optimal performance and reliability.
• Perform incoming inspections of equipment and spare parts.
• Coordinate with stakeholders to ensure tools, spare parts, and equipment are prepared before each service assignment.
• Complete service tasks according to the planned schedule and manufacturer procedures.
• Escalate issues in a timely manner and provide clear technical responses to customers.

Skills

Troubleshooting

Preventive maintenance

Equipment repair

Technical communication

Root cause analysis

Customer coordination

Training delivery

Education

Diploma in Engineering

Tools

Diagnostics tools

Electrical meters

Job description

Working Days & Hours: Mon-Fri office hours

Location: AMK

Job Scope

• Maintain, troubleshoot, and repair equipment to ensure optimal performance and reliability
• Perform incoming inspections of equipment and spare parts
• Coordinate with relevant stakeholders to ensure all required tools, spare parts, and equipment are prepared prior to each service assignment
• Complete service tasks according to the planned schedule and in compliance with the manufacturer's recommended procedures
• Execute assigned daily tasks within the specified timeframe
• Carry out corrective maintenance on faulty equipment
• Provide timely technical recommendations to stakeholders, such as spare part replacements or operational adjustments
• Conduct user training sessions upon request
• Service support & coordination
• Escalate issues in a timely manner when required
• Collaborate with customers, vendors, and internal departments to support service activities
• Support Root Cause Analysis (RCA) efforts and assist in incident investigations
• Provide clear and professional responses to customer enquiries regarding service issues and technical clarifications
• Participate in standby duty rotation to provide technical phone support
• Support urgent or unscheduled technical operations outside standard working hours when necessary
• Maintain accurate and complete documentation for all service activities, with customer acknowledgement where required
• Submit Service Reports promptly upon completion of each job
• Ensure all work complies with technical specifications and quality standards

Team development & technical leadership

• Develop and strengthen the technical skills and knowledge of Service Engineers through coaching, mentoring, and hands-on training
• Identify team skill gaps and establish appropriate training and competency development plans
• Provide technical guidance and support for complex equipment issues and troubleshooting activities
• Promote knowledge sharing and establish best practices within the service team

Machine analysis & improvement

• Conduct detailed analysis of equipment failures, recurring issues, and machine performance
• Identify root causes and recommend corrective and preventive actions to improve equipment reliability
• Review service history, machine data, and technical reports to identify trends and opportunities for improvement
• Work with vendors and internal teams to implement machine modifications, technical improvements, and long-term solutions

Continuous improvement & documentation

• Develop and maintain troubleshooting guides, service procedures, technical documentation, and training materials
• Standardize troubleshooting and maintenance practices across the service team
• Drive continuous improvement initiatives to improve equipment uptime, service efficiency, and customer satisfaction
• Share lessons learned and technical findings with the wider team to prevent recurrence of issues

Job Requirements

• Min Diploma in Engineering or any relevant field