Service Engineer

Makino Asia Group; Singapore; On-site; SGD 48,000 - 64,000; Full time

Job summary

Makino Asia Group seeks a Field Service Engineer to install and commission machining centres and EDM machines at customer sites in Singapore. You will provide pre- and post-installation support, troubleshoot on-site for local and regional clients, and deliver clear service reports to ensure customer satisfaction.

Applicants should have a technical diploma with CNC experience, strong electrical troubleshooting, and good communication skills.

Qualifications

• Minimum Diploma in related technical field with 2 years of experience in machine tools or CNC service.
• Experience in CNC installation and service preferred.
• Strong electrical troubleshooting skills are an advantage.
• Proficient with MS Office and basic computer skills.

Responsibilities

• Provide installation and commissioning of machining centres or EDM machines at customer sites.
• Conduct pre-installation and post-installation visits and checkups.
• Offer field service support and troubleshooting to local and overseas customers.
• Respond to customer complaints and perform scheduled/unscheduled service.
• Document service reports and customer correspondence clearly.
• Educate customers on basic maintenance and technical support of machines.
• Document, label, and return defective parts following service.
• Update service reports and complete required documentation including expense reports.

Skills

Field Service

Troubleshooting

Communication

Travel

Education

Diploma in related technical field

Tools

MS Office

Job description

• Provide Installation and commissioning of machining centres or EDM machines with complexity at customer site.
• Conduct pre-installation assistance to customer as well as post installation visit and check up.
• Provide field service support and troubleshooting to the machines for local & overseas customers
• Responds to customer complaints and Perform scheduled and un-scheduled service support.
• Diligent attention to details and ability in analyzing the critical issues (Electrical & Mechanical).
• Prepare complete service reports and details on daily service job and customer correspondence
• Educate customers on basic maintenance & technical support of machine tool for customer's benefits
• Properly document, label, and return all defective parts resulting from service and repair
• Ensure all tools & equipments used are calibrated in good working order to Makino Standards.
• Ensure all tools and equipment provided is kept safe, and secure.
• Update service reports on all activities carried out on site into the system and ensure to complete all required documentation including the expense report, in a timely manner
• Comply with all safety policies, practices and procedures at all times. Develop and maintain safe habits and practices with regard to safety requirements on site.
• Provide technical support to other Field Service engineers in the field.
• Develop and maintain relationship with customers
• Follow the workplace safety and health system, safe work procedures or safety rules implemented at the workplace.

Job Requirements

• Minimum Diploma in related technical field plus two years of experience in a machine tool related field
• At least 2 years experience in the related field as Service Engineer preferably in the installation & service of CNC machines.
• Strong electrical trouble shooting experience is an added advantage
• Good in MS Office and general computer knowledge
• Passion on Field Service
• Good Communication & Interpersonal skills
• Ability to travel to clients on standby weekends / night
• Able to travel from time to time for project & regional support