Service Engineer

YAMAZAKI MAZAK SINGAPORE PTE LTD; Singapore; On-site; SGD 54,000 - 72,000; Full time

Job summary

YAMAZAKI MAZAK SINGAPORE PTE LTD is seeking a Field Service Engineer to install, troubleshoot, and maintain CNC machine tools on-site in Singapore. The role requires strong technical knowledge, 3–5 years of CNC experience, and excellent customer service and English communication.

You will support customers with technical issues, perform preventive maintenance, and collaborate with the spare parts team to ensure timely part delivery.

Qualifications

• Diploma or degree in mechanical, electronic, or mechatronics engineering.
• 3–5 years field service experience with CNC machine tools excluding training.
• Experience with Fanuc, Mitsubishi, and Siemens controls.
• Ability to read mechanical drawings, electrical schematics, and PLC ladder diagrams.
• Fluent English communication and strong customer service orientation.

Responsibilities

• Install, troubleshoot, repair, and maintain CNC machine tools on-site.
• Provide technical support and after-sales service to customers.
• Conduct preventive maintenance and generate service reports.
• Liaise with parts coordinator for timely parts delivery.
• Train and mentor others as needed.
• Adhere to safety policies and company procedures.

Skills

Customer service

English communication

MS Word

Excel

Outlook

Drawing interpretation

Education

Diploma/degree in mechanical

Mechatronics/electronic

Tools

Fanuc CNC

Mitsubishi CNC

Siemens CNC

Job description

Job Description:

• Installing, troubleshooting, repairing, and maintaining CNC machine tool equipment and controls on-site.
• Offering technical support and assistance to customers.
• Conducting preventive maintenance and providing after-sales technical support.
• Cultivating strong customer relationships.
• Collaborating with the spare parts coordinator to identify necessary parts for customers and ensure their timely delivery.
• Handling service proposal and quote requests.
• Generating service reports through the collection, analysis, and summarization of repair information.
• Adhering to all safety policies, practices, and procedures.
• Training and mentoring others as needed.
• Undertaking other tasks as delegated by the company.

Requirement:

• Possession of a diploma or degree in a technical field such as mechanical, electronic, ormechatronics engineering.
• 3-5 years of experience in field service, involving electrical and mechanical troubleshooting and maintenance of CNC machine tools.
• Preferential experience CNC control systems like Fanuc, Mitsubishi, and Siemens
• Demonstrated proficiency in interpreting mechanical drawings, electrical schematics, and PLC ladder diagrams.
• Strong customer service orientation with excellent verbal and written communication skills in English.
• Holding a valid driver's license.
• Proficiency in MS Word, Excel, and Outlook.