Service Desk Technician II: Elevate IT Support

Milestone Technologies, Inc.; Singapore; Presencial; SGD 31.000 - 51.000; Jornada completa

Descripción de la vacante

Milestone Technologies, Inc. in Singapore seeks a proactive Help Desk Technician to support PC and Mac environments, handle tickets via chat, phone and email, and deliver rapid, user-friendly solutions.

You will troubleshoot network and authentication issues, assist with remote installations, manage mobile devices, and collaborate with teammates to improve service metrics.

The role emphasizes empathy, effective communication, and ongoing learning in a dynamic, social IT workplace.

Formación

• HS Diploma or GED.
• 2+ years of experience in a helpdesk role or similar.
• Strong interpersonal communication skills with a high degree of empathy is a must.
• Complete understanding of Microsoft Outlook client (Windows & Mac) and Outlook Web Access, with experience resolving complex problems and assisting users with advanced functionality
• Experience in supporting PCs and Windows OS in a commercial or enterprise environment is preferred.
• Applied experience with Microsoft Exchange, including a firm understanding of Groups and permissions is key
• Comprehensive knowledge of Windows is a plus, in issues ranging from resolving registry conflicts to troubleshooting system crashes and performance issues
• Deep understanding of fault domain isolation, and root-cause analysis is essential for success in this role
• Proven experience resolving secure network access problems involving but not limited to digital certificate authentication and client remote access services, either using Juniper Networks or Cisco solutions
• Working knowledge of video collaboration, including tools like Zoom, WebEx, etc.
• Strong knowledge of supporting iOS and Android devices in a commercial or enterprise environment
• Working knowledge of Active Directory and basic AD administration

Responsabilidades

• Apply critical thinking to complex user requests and provide context to deliver quick solutions.
• Troubleshoot client-side network connectivity issues, including authentication, remote access, Wi‑Fi and wired connections.
• Support user requests and perform remote installations as needed.
• Assist remote users with access problems from password resets to network access failures.
• Support messaging and calendaring services and content collaboration.
• Support issues with mobile devices.
• Lead in ticket processes and coach other technicians when workflow issues are identified.
• Attend weekly team syncs and drive actionable discussions.
• Display learning agility by seeking answers when technically challenged.
• Seek feedback from Help Desk technicians to optimize support and understand user needs.

Conocimientos

2+ years of experience in a helpdesk

Strong interpersonal communication

Empathy

Learning agility

Effective troubleshooting

Team collaboration

Educación

HS Diploma or GED

Herramientas

Microsoft Outlook (Windows & Mac)

Outlook Web Access

Microsoft Exchange

Active Directory

Windows OS

Juniper Networks

Cisco solutions

Zoom

WebEx

iOS/Android device support

Descripción del empleo

Milestone Technologies, Inc. in Singapore seeks a proactive Help Desk Technician to support PC and Mac environments, handle tickets via chat, phone and email, and deliver rapid, user-friendly solutions.

You will troubleshoot network and authentication issues, assist with remote installations, manage mobile devices, and collaborate with teammates to improve service metrics.

The role emphasizes empathy, effective communication, and ongoing learning in a dynamic, social IT workplace.